Apache Associates
We're currently partnering with a growing and highly regarded Mac-focused Managed Service Provider (MSP) in Manchester that is looking to add a talented Mac Support Specialist to its expanding technical team.
This is an excellent opportunity for a passionate Apple professional with proven Mac support experience who enjoys solving technical challenges, delivering exceptional customer service, and developing their skills within a specialist Apple environment. The business is committed to investing in its people and offers funded professional certifications within your first six months.
The Role
As a Mac Support Specialist, you'll provide 1st and 2nd line support to a diverse client base, troubleshooting and resolving a wide range of macOS-related issues. You'll work closely with senior engineers and gain exposure to leading Apple device management and identity platforms while contributing to a first-class customer experience.
Key Responsibilities
- Provide technical support for Mac devices and macOS environments
- Diagnose, troubleshoot and resolve hardware, software and connectivity issues
- Deliver outstanding customer service through effective technical support and communication
- Support and administer Apple device management and identity platforms, including Addigy, Jamf, JumpCloud and Okta
- Escalate complex technical issues to senior engineers when required
- Maintain accurate documentation of incidents, resolutions and internal processes
- Contribute to continuous service improvement initiatives and enhance the overall user experience
- Keep up to date with emerging technologies and industry best practices
Skills & Experience
- Strong hands-on experience supporting Mac devices and macOS environments
- Proven experience in a 1st/2nd Line Support role with a strong Apple focus
- Exposure to Addigy, Jamf, JumpCloud, Okta or similar device management platforms
- Solid troubleshooting and problem-solving skills
- Good understanding of networking fundamentals
- Excellent communication and customer service skills
- Proactive, self-motivated and eager to learn
- Ability to work effectively both independently and as part of a team
- Must have a driving licence and be happy to be mobile as part of this role
What's on Offer
- Opportunity to join a specialist Mac-focused MSP with an excellent reputation
- Funded professional certifications within your first six months
- Ongoing training and career development opportunities
- Supportive and collaborative team environment
- Exposure to a wide range of technologies and client environments
- Clear progression opportunities as the business continues to grow
If you're a Mac-focused IT professional looking to take the next step in your career within a specialist Apple support environment, we'd love to hear from you.
Due to the high volume of applications, only candidates whose skills and experience closely match the requirements of the role will be contacted.
To apply for this job please visit www.reed.co.uk.
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