Hydrogen Group
Role: There are 2 available roles – Major Incident Manager and Senior Major Incident Manager
Salary: £ per annum DOE
Location: Belfast Office based (with on-call requirements)
Contract: Permanent
Function: Major Incident Management / Service Operations
I am looking for a Senior Major Incident & Incident Manager to join a growing service operations function based in Belfast. This is a key leadership role within a 24×7 command environment, responsible for driving the management and resolution of high-severity IT incidents across complex enterprise systems.
You will act as a senior escalation point during major incidents, taking control of live situations, coordinating technical and business stakeholders, and ensuring clear communication through structured incident bridges. A strong ability to remain composed under pressure while leading others is essential.
This role requires eligibility for SC clearance.
In this position, I am looking for someone who can not only manage critical incidents end-to-end but also strengthen the overall maturity of incident management practices through coaching, process improvement, and high-quality reporting.
Key responsibilities include:
- Leading and supporting major incident resolution activities across P1/P2 events
- Owning and driving incident bridges, ensuring structured command and control
- Producing executive-level communications and incident summaries
- Ensuring SLA adherence and effective escalation handling
- Delivering MI reporting on a weekly and monthly basis
- Improving documentation, processes, and operational playbooks
- Supporting and developing other incident management professionals
- Collaborating across technical and business teams during live service events
Required experience:
- Significant background in major incident or incident management within complex environments
- Strong ITIL-aligned service operations experience
- Experience operating ITSM tools in enterprise settings
- Proven leadership and people management capability
- Experience handling high-volume, high-impact incidents
- Strong communication skills, particularly under pressure
- Experience working with collaboration tools such as Microsoft Teams and SharePoint
- Ability to manage stakeholder expectations at senior levels
This is a role for someone who thrives in high-pressure operational environments and is confident leading critical situations from the front.
…
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For PR, Advertising & Marketing Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.