Title: IT Associate (Mandarin Speaking)

Location

London, UK (office based)

Salary

£40,000 per annum

About the Role

An organisation is seeking a proactive and hands-on IT Infrastructure Engineer to take ownership of internal IT operations across office and distributed environments.

This is a broad, infrastructure-focused role covering IT support, infrastructure operations, system administration, security, network management, and internal collaboration platforms. You will act as a key IT contact, ensuring stable, secure, and efficient IT services across the business.

Key Responsibilities

1. IT Infrastructure & Operations

• Manage and maintain daily IT infrastructure operations, ensuring system stability and performance.
• Oversee endpoints, systems, and core IT services across office and remote users.
• Support infrastructure upgrades, optimisation, and standardisation.

2. Helpdesk & End-User Support

• Provide 1st and 2nd line IT support to all internal users.
• Troubleshoot hardware, software, and access-related issues efficiently.
• Support laptops, desktops, printers, meeting room systems, and peripherals.
• Deliver responsive, high-quality support in a fast-paced environment.

3. Network & Systems Administration

• Support and troubleshoot LAN/Wi-Fi networks, switches, routers, and connectivity.
• Administer Windows OS and Microsoft 365 environments.
• Ensure smooth operation of internal business systems and tools.

4. IT Security & Compliance

• Implement and maintain IT security policies and controls.
• Support compliance with data protection standards (e.g. GDPR).
• Conduct system monitoring, access control, and routine security checks.

5. Internal Tools & Collaboration Systems

• Administer and support internal collaboration tools (e.g. Lark or similar platforms).
• Manage user accounts, permissions, and configurations.
• Support rollout and optimisation of internal systems.

6. IT Asset & User Lifecycle Management

• Manage IT assets (procurement, inventory, setup, lifecycle tracking).
• Handle employee onboarding and offboarding (device setup, account provisioning, access rights).
• Maintain standardised IT processes and documentation.

Required Skills & Experience

• 1-3 years’ experience in IT Infrastructure, IT Support, or Systems Administration.
• Strong hands-on experience across infrastructure and end-user support.
• Solid knowledge of Windows OS and Microsoft 365.
• Good understanding of networking fundamentals (LAN, Wi-Fi, switching, routing).
• Experience managing user lifecycle (onboarding/offboarding, device and account setup).
• Familiarity with IT security practices and compliance.
• Strong troubleshooting and problem-solving abilities.
• Fluency in Mandarin and English is essential.
• Practical, adaptable, and proactive with a “hands-on” mindset.
• Able to work under pressure, take ownership, and handle a wide range of tasks independently.

Desirable Skills

• Experience with collaboration or OA tools (e.g. Lark, Teams, Slack).
• Exposure to multi-site or international environments.
• Knowledge of enterprise systems (CRM, ERP, etc.).
• Relevant certifications (CompTIA, Microsoft, ITIL).