Pembrook Resourcing
Master Technician / Workshop Controller
Salary: £55,000–£60,000 Basic
Hours: Monday–Friday
Fleet Size: Approximately 70 Vehicles
Location: Swanmore
Role Overview
We are seeking a highly skilled and experienced Master Technician / Workshop Controller to take responsibility for the maintenance, repair, compliance, and operational readiness of a fleet of approximately 70 vehicles. This is a hands-on leadership role combining advanced diagnostic expertise with workshop management responsibilities.
The successful candidate will oversee all workshop activities, ensure maximum vehicle availability, maintain compliance standards, and lead the day-to-day operation of the fleet maintenance function.
Key ResponsibilitiesWorkshop Management
- Manage the daily operation of the workshop and fleet maintenance programme.
- Plan, schedule, and prioritise all servicing, repairs, inspections, and MOT preparation.
- Allocate work effectively to technicians and monitor progress.
- Ensure all repairs are completed safely, efficiently, and to manufacturer standards.
- Minimise vehicle downtime and maximise fleet availability.
Master Technician Duties
- Diagnose and rectify complex mechanical, electrical, and diagnostic faults.
- Provide technical support and guidance to workshop staff.
- Conduct final quality-control inspections on completed work.
- Stay current with vehicle technology, manufacturer updates, and industry best practice.
- Undertake advanced fault-finding across a mixed vehicle fleet.
Fleet Compliance & Maintenance
- Ensure all vehicles meet legal, safety, and operational requirements.
- Maintain accurate maintenance, inspection, and compliance records.
- Oversee MOT scheduling, servicing intervals, and defect management.
- Monitor vehicle condition and recommend replacement or refurbishment where appropriate.
- Ensure compliance with Health & Safety legislation and company policies.
Leadership & Team Development
- Lead, mentor, and develop workshop personnel.
- Conduct performance reviews and identify training requirements.
- Promote a culture of accountability, safety, and continuous improvement.
- Support recruitment and onboarding of technical staff when required.
Budget & Cost Control
- Manage workshop expenditure and maintenance budgets.
- Control parts purchasing and inventory levels.
- Negotiate with suppliers and external repair providers.
- Monitor maintenance costs and identify opportunities for savings.
- Deliver cost-effective fleet maintenance without compromising quality or safety.
Candidate RequirementsEssential
- Qualified Master Technician, Senior Technician, Workshop Controller, or Fleet Engineering Supervisor.
- Level 3 NVQ, City & Guilds, or equivalent qualification in Vehicle Maintenance and Repair.
- Extensive experience in diagnostics, fault-finding, and vehicle repair.
- Strong workshop management and leadership experience.
- Excellent planning, organisational, and communication skills.
- Experience managing fleet maintenance operations.
- Full UK Driving Licence.
Desirable
- IRTEC accreditation.
- HGV, LCV, or mixed fleet experience.
- Transport compliance knowledge.
- IOSH or Health & Safety qualification.
- Experience with fleet management software and workshop management systems.
Key Performance Indicators (KPIs)
- Fleet Availability
- Vehicle Downtime Reduction
- First-Time Fix Rate
- Workshop Productivity & Efficiency
- Maintenance Cost Control
- MOT Pass Rate
- Compliance & Audit Performance
- Health & Safety Compliance
- Team Performance & Development
Benefits
- £55,000–£60,000 Basic Salary
- Monday–Friday Working Pattern
- Company Pension
- Training & Professional Development
- Modern Workshop Facilities
- Career Progression Opportunities
- Company Vehicle (where applicable)
To apply for this job please visit www.reed.co.uk.
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