Join Superdrug Head Office- Make a Real Difference Every Day!

Location: Superdrug Head Office
Hours:37.5 | 9.00am – 5.30pm – Hybrid working available with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary:Competitive + bonus potential (up to 30%)

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

Were a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people they make the difference. Were all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit… A day includes:

– Supporting the development, implementation, and continuous improvement of in-house health clinic services, ensuring services are safe, evidence-based, and aligned with regulatory and professional standards. This includes contributing to both existing services and the introduction of new healthcare offerings across the business.
– Acting as the Yellow Fever administrative lead, ensuring compliance with national standards, maintaining centre registrations, coordinating audits, and supporting clinics to meet all regulatory requirements.
– Working collaboratively with the healthcare services, governance, and operations teams to support the design, delivery, and optimisation of clinic services, ensuring patient safety and service quality are maintained.
– Providing clinical input and support into service delivery models, risk management, and patient pathways to enable safe and effective services.
– Leading on the coordination and delivery of governance meetings relating to clinic services, ensuring key risks, incidents, and performance metrics are reviewed and escalated appropriately.
– Supporting the implementation and embedding of clinical governance frameworks, ensuring appropriate processes, controls, and training are in place.
– Monitoring service performance, incidents, and patient outcomes to inform improvements and enhance service quality and safety.
– Acting as a key clinical contact and subject matter support for medicines, prescribing, and clinic governance queries.

Key Responsibilities:

– Support the development and continuous improvement of clinic-based healthcare services, ensuring alignment with governance and regulatory requirements.
– Work collaboratively with the healthcare services team to support service development and implementation.
– Lead the development and review of Patient Group Directions (PGDs), ensuring they are evidence-based, compliant, and ready for appropriate authorisation.
– Assess, write, and authorise Patient Specific Directions (PSDs) in line with legal, regulatory, and professional frameworks
– Provide clinical advice and support decision-making across clinic services.
– Develop, review, and maintain clinical policies, procedures, and guidance documentation.
– Lead and facilitate clinic governance meetings, ensuring effective review of risks, incidents, and service performance.
– Contribute to clinical governance frameworks and assurance processes.
– Support oversight of clinic-related activities within the cost centre, contributing to efficient resource utilisation.
– Represent the organisation at relevant internal and external meetings, as required.

Safeguarding our Patients
– Ensure clinic services operate in line with regulatory, legal, and professional requirements, and national guidance.
– Support and embed effective clinical governance processes to maintain high standards of patient safety and care.
– Review incidents, complaints, and near misses, supporting investigation, learning, and risk mitigation.
– Ensure all PGDs, policies, and clinical procedures are evidence-based, up to date, and regularly reviewed.
– Support identification and management of clinical risks, ensuring appropriate escalation where required.
– Monitor service quality, patient outcomes, and feedback to support continuous improvement.
– Promote a culture of openness, safety, and learning, aligned with duty of candour principles.

Supporting our People
– Design and deliver clinical training and education sessions aligned to clinic services.
– Support the development of the medicines and prescribing team, providing guidance and professional support.
– Promote a culture of continuous professional development and clinical excellence.
– Facilitate and contribute to training events, workshops, and education programmes.
– Identify learning needs through governance insights, ensuring targeted and effective training interventions.
– Support implementation of competency frameworks and assurance processes.
– Act as a clinical role model, supporting high standards of patient care and professional practice.

Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream – a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

What youll need to succeed
– GPhC-registered pharmacist (essential) with commitment to maintaining professional standards.
– Independent Prescriber qualification (essential or working towards).
– Experience in medicines governance, prescribing, and clinical service delivery.
– Experience supporting the development and implementation of healthcare services.
– Experience in develop