Reed
Neighbourhood Officer
- Temporary Contract (1 month initially but likely to be extended)
- Salary: £36,255 per annum / £18.84 per hour plus holiday pay
- Location: Hybrid / Norwich City Centre
- Hours: 37 hours per week (Monday to Thursday – 9am – 5.30pm, Friday 9am – 5pm)
- Hybrid: around 3 days at home and 2 days in office
We are seeking a Neighbourhood Officer to join our team on a temporary basis to cover a period of sickness. This role is essential in delivering key housing services, including allocations and lettings, tenancy management, and managing anti-social behaviour within the community.
Day-to-day of the role:
- Responsible for the delivery of tenancy and estate management services, including the allocation and letting of empty homes and management of mutual exchanges.
- Address anti-social behaviour in line with association policies and procedures, collaborating with community and statutory/non-statutory agencies.
- Participate in County Court hearings for injunction and possession as required.
- Work closely with the Tenancy Support Team to ensure tenancy sustainment and improve life opportunities for tenants.
- Collaborate with the Income Recovery Team to maximise the association’s income and undertake visits to tenants in arrears as part of the income recovery process.
- Provide tenants and prospective tenants with advice and assistance on basic welfare benefits to maximise household income.
- Lead on resident consultations and work with various agencies to develop good neighbourhood relations.
- Ensure compliance with Safeguarding of Adults & Children legislation, taking appropriate legal action against tenancies to safeguard other tenants and the public.
Required Skills & Qualifications:
- Experience in tenancy agreements, contract and housing legislation.
-
Driving licence and access to a car
- Understanding of the roles of landlord and tenant.
- Knowledge of welfare benefits relevant to tenants in social housing.
- Proven experience in customer service, both face-to-face and over the phone.
- Experience in multi-agency/partnership working.
- Desirable: CIH approved housing qualification or working towards one.
- Must have a driving licence and use of own vehicle with business use on insurance policy. Mileage will be reimbursed.
- Enhanced DBS required prior to commencing.
Please apply online or contact Maxine or Andrea at Reed Norwich office
To apply for this job please visit www.reed.co.uk.
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