Office Manager

We are recruiting on behalf of a growing professional services organisation seeking an experienced and highly organised Internal Accounts Manager / Office Manager to join their team.

This is a varied and rewarding position that combines financial administration, client account management, credit control, invoicing, and office management responsibilities. The successful candidate will play a key role in ensuring smooth day-to-day operations while maintaining strong financial processes and delivering an excellent experience for clients.

The role can be based from either the company's Salford Quays or St Helens office.

Key Responsibilities

Accounts & Financial Management

• Manage client accounts, building strong working relationships and acting as a key point of contact for account-related matters.
• Prepare and issue client invoices accurately and in a timely manner.
• Carry out benefit analysis and calculations to support invoicing and revenue reporting.
• Manage credit control activities, including monitoring outstanding payments and proactively reducing debtor days.
• Process financial transactions and maintain accurate records using Xero accounting software.
• Reconcile accounts and support month-end reporting activities.
• Liaise with clients regarding invoices, payments, account queries, and outstanding balances.
• Work closely with internal teams to ensure billing accuracy and efficient financial administration.

Office & Operations Management

• Oversee the day-to-day running of the office and provide central administrative support.
• Support operational, commercial, and leadership teams with general administration.
• Manage office systems, supplies, and facilities to ensure a professional working environment.
• Maintain and improve internal processes to support business efficiency and growth.
• Coordinate internal administration and support business operations as required.

Client Relationship Management

• Develop and maintain strong relationships with clients across the business.
• Handle client account queries professionally and efficiently.
• Ensure clients receive a high level of service throughout the invoicing and payment process.
• Work collaboratively with stakeholders to resolve issues and maintain positive client relationships.

Candidate Requirements

Essential

• Previous experience in an Accounts Manager, Finance Administrator, Credit Control, Bookkeeping, Office Manager, or similar role.
• Strong experience managing client accounts and building professional client relationships.
• Proven experience using Xero accounting software.
• Experience in invoicing, credit control, reconciliations, and financial administration.
• Excellent organisational skills with the ability to manage multiple priorities.
• High levels of accuracy and attention to detail.
• Strong communication and interpersonal skills.
• Confident using Microsoft Office, particularly Excel, Outlook, and Word.
• Ability to work independently and take ownership of responsibilities.

Desirable

• Experience within professional services, accountancy, tax, or financial services environments.
• Knowledge of R&D Tax, grant funding, or related sectors.
• Experience supporting operational and office management functions.
• Understanding of financial reporting and management information.

Personal Attributes

• Highly organised and process driven.
• Professional, personable, and client focused.
• Commercially aware with strong attention to detail.
• Proactive and capable of working on their own initiative.
• Strong problem-solving and organisational abilities.
• Reliable, adaptable, and comfortable working in a varied role.

What's on Offer

• Salary of £30,000 – £40,000 depending on experience.
• Annual bonus of approximately £1,000 – £1,500.
• 32 days annual leave (including bank holidays)
• Choice of working from either Salford Quays or St Helens.
• Opportunity to take ownership of a key role within a growing organisation.
• Supportive and collaborative working environment.
• Long-term stability and career development opportunities.
• Varied position with both financial and operational responsibility.

This is an excellent opportunity for an experienced accounts and office professional who enjoys working in a broad, hands-on role where they can make a genuine impact on the business and its clients.

To Apply

Contact David or Adam at Greys Specialist Recruitment