The role is 100 % office based and location is around the West Byfleet area. Salary £32-35k

Purpose of the role:

To support the day-to-day coordination and execution of operations

• accurate planning and scheduling of shipments
• clear communication with customers and internal teams
• consistent service delivery aligned to defined processes

This role is focused on hands-on operational execution, supporting the Operational Account Lead and wider operations team to deliver a controlled, high-quality service.

This is a operational role, working within the operations team and supporting:

• daily shipment coordination
• demo movements and returns
• customer updates and communication

The role plays a key part in maintaining accuracy, consistency, and control across all day-to-day operational activity.

Key Duties :

• Ensure full visibility and control across all movements
• Support planning and coordination of:
• shipments
• demo movements
• collections and deliveries
• Assist with:
• scheduling jobs
• allocating resources
• ensuring clear operational instructions
• Create and manage bookings in internal systems
• Update job status in real time
• Maintain accurate records including:
• delivery details
• documentation
• status changes
• Provide updates to customers on:
• delivery timing
• job progress
• status changes
• Support handling of:
• booking confirmations
• general queries
• Escalate issues where required
• Coordinate with:
• transport providers
• warehouse team
• operations colleagues
• Ensure:
• accurate handovers
• clear communication of job requirements
• alignment on priorities