Meraki Talent Limited
Operations Manager (6-Month Fixed-Term Contract)
Edinburgh
up to £60,000
Hybrid 3 days office based
Meraki Talent is working with a leading professional services firm, seeking a people driven Operation Manager to join the team on an interim basis for 6 months.
You will be responsible for the day to day operational management of the function, ensuring service levels are maintained and processes are continually improved. Alongside operational processes, you will be people and team driven, coaching, ensuring objectives are set and teams are engaged.
Operational Responsibilities:
- Oversee the day-to-day running of the operations function spanning over 1000 stakeholders
- Act as the key escalation point for operational matters.
- Ensure compliance with GDPR, risk management, and regulatory requirements.
- Monitor and manage service level agreements (SLAs) to ensure consistent delivery.
- Conduct quality assurance checks on documentation, templates, letters, and proposals.
- Identify opportunities to improve processes, increase efficiency, and enhance service delivery.
- Drive continuous improvement initiatives and embed best practice across the team.
People Leadership
- Lead, coach, and develop a team.
- Set clear objectives and performance expectations.
- Support employee development, engagement, and upskilling initiatives.
- Foster a collaborative "one team" culture focused on achieving shared goals.
- Provide hands-on support when required, leading by example and working alongside the team.
- Effectively manage both office-based and remote team members.
Person Specification:
- Confident and approachable operational leader who combines strong process management skills with a genuine passion for people development.
- Strong background within professional services environments, either Legal, Business Advisory, Accountancy, Tech, Financial Services.
- Experience managing operational processes, compliance, risk, and service delivery.
- Demonstrable success in improving processes, efficiencies, and team performance.
- Experience leading and developing teams, including remote management.
- Strong understanding of SLA management and quality control processes.
- Collaborative and supportive leadership style.
- High emotional intelligence and strong communication skills.
- Empathetic, approachable, and team focused.
- Comfortable balancing strategic thinking with hands-on operational involvement.
- Passionate about staff development and creating a positive team culture.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Accounting & Finance Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.