Penguin Recruitment Ltd
Operations Manager (Heat Networks)
London
£66,000 Basic + Bonus + Vehicle Allowance + Pension
Are you an experienced Operations Manager, Contract Manager or Engineering Manager looking to play a key role within one of the UK's fastest-growing Heat Network specialists?
This is a genuine leadership position where you'll have the autonomy to shape service delivery, develop engineers and influence the future direction of the business.
Package
£66,000 Basic Salary
Performance Bonus
Vehicle Allowance
Pension
23 Days Holiday + Bank Holidays
Monday-Friday (8am-5pm)
Genuine career progression
Opportunity to help shape a rapidly expanding specialist Heat Network business.
The Role
Reporting directly to the Operations Director, you'll be responsible for the day-to-day management of multiple heat network contracts, ensuring exceptional service delivery whilst maintaining the highest standards of safety, compliance and customer satisfaction.
You'll provide leadership from the front, supporting engineers technically where required, mentoring future managers and ensuring commercial performance is achieved across your portfolio. The role combines operational management, client relationship management, technical leadership and commercial responsibility.
Responsibilities
Manage a portfolio of Heat Network maintenance and service contracts
Lead, motivate and develop a team of engineers
Deliver excellent customer service across all contracts
Ensure PPM and reactive maintenance programmes are delivered to SLA
Develop strong client relationships and attend regular review meetings
Provide technical support to engineers when required
Produce quotations and operational reports
Monitor contract performance, profitability and productivity
Assist with mobilisation of new contracts
Carry out engineer appraisals, mentoring and recruitment
Promote Health & Safety and compliance across all sites
Drive continuous improvement and operational efficiencies
Support business growth through outstanding service delivery and contract retention.
The Ideal Candidate
You'll ideally have experience managing engineers on commercial maintenance contracts together with a strong understanding of heating systems, HVAC or Heat Networks.
You'll possess:
Previous Operations, Contract or Engineering Management experience
Strong mechanical or HVAC background
Excellent leadership and people management skills
Commercial awareness with responsibility for budgets and contract performance
Experience managing client relationships
Strong communication and organisational skills
Health & Safety awareness
Full UK Driving Licence
Experience using CAFM systems would be advantageous.
If you're looking for an opportunity where you can genuinely influence the future of a growing engineering business whilst leading high-profile Heat Network contracts across London, we'd be delighted to hear from you.
To apply for this job please visit www.reed.co.uk.
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