Operations Manager (Facilities Management)

We are seeking an experienced Operations Manager with knowledge of HVAC/AC – with a strong facilities management background or similar to lead operational delivery, build and manage a high-performing team, drive business development, and support the strategic growth of the organisation. This is a hands-on leadership role for a results-driven professional who can balance day-to-day operational excellence with commercial and strategic thinking.

Key responsibilities – Lead and take full accountability for operational delivery across all facilities, ensuring safe, efficient, compliant and cost-effective services. – Build, coach and develop a high-performing multi-site facilities team; set clear objectives, manage performance and foster a culture of continuous improvement. – Develop and execute business development initiatives to win new contracts and expand services with existing customers, working closely with commercial teams. – Support the company's strategic growth plans by identifying opportunities to scale operations, improve service models and implement scalable systems and processes. – Manage budgets, forecasts and financial performance for the facilities function; identify and deliver cost savings and value-add initiatives. – Oversee supplier and contractor management, procurement, and contract compliance to maintain high service standards. – Ensure robust H&S, compliance and risk management frameworks are in place and adhered to across all sites. – Collaborate with senior leadership to shape operational strategy and contribute to executive-level decision making.

Essential skills and experience – Proven track record in operational delivery within facilities management or a related service environment. – Demonstrated experience of building and managing high-performing teams, including recruitment, development and performance management. – Strong commercial acumen with experience driving business development and contributing to revenue growth. – Experience supporting strategic growth initiatives, including scaling services, process re-design and implementing new systems. – Excellent stakeholder management and communication skills, able to influence at all levels. – Solid financial management skills including budgeting, forecasting and cost control. – Knowledge of health & safety, compliance and facilities best practice. – Strong problem-solving and decision-making capability with a proactive, results-focused approach.

Desirable – Relevant industry qualifications (e.g. facilities management, property, H&S certifications). – Experience with multi-site estate management and outsourced service models. – Familiarity with CAFM systems and digital tools for facilities operations.

What we offer – A leadership role with direct influence over operations and growth strategy. – Opportunity to shape and scale a modern facilities operation. – Competitive salary and benefits package. – Professional development and career progression opportunities