Operations Team Manager

Full time – Permanent

Salary – £55,000 – £60,000 plus bonus

Are you an experienced operations leader ready to shape, inspire and develop a high performing team? We’re looking for a Operations Team Manager to lead a busy, skilled technical department and drive excellence across all areas of technical installations service delivery.

The Opportunity
In this role, you will oversee a multi-disciplinary technical function, ensuring the highest standards of service, accuracy and professionalism. You’ll work closely with senior stakeholders, champion best practice, and play a key part in continuously enhancing processes, systems and technical capabilities across the organisation.
This is an ideal position for a confident people leader from a strong cross functional operations management background, who thrives on coaching large teams, improving consistency, and delivering outstanding results in a fast paced environment.

Key Responsibilities

• Lead, manage and develop a technical services team, ensuring alignment, collaboration and high performance.
• Oversee day to day operations, setting clear standards and ensuring work is completed to exceptional quality.
• Coach and mentor team members at all levels, fostering a culture of growth, ownership and accountability.
• Drive continuous improvement, reviewing processes and implementing best practice across the department.
• Collaborate with senior leaders to ensure technical standards, compliance and methodologies remain up to date.
• Support the production of technical documentation, including specifications, reports, drawings and calculations.
• Analyse departmental metrics and reporting data to support operational and strategic decision making.
• Manage complex technical queries, providing guidance and escalation support where required.
• Build positive working relationships with internal teams, ensuring smooth communication and problem resolution.

About You
You will be a strong strategic leader with a proven background in technical operations. You bring a calm, diplomatic and solution focused approach, with the ability to balance people leadership, process improvement and technical integrity.

Essential Skills & Experience

• Extensive experience leading and developing large technical, engineering field based installation teams.
• Ideally having direct line management experience of 10-15 people and teams in excess of 30 people 
• Strong understanding of technical standards, systems or industry regulations relevant to your background.
• Excellent communication and influencing skills, able to inspire confidence at all levels.
• Highly organised with strong prioritisation abilities.
• Emotionally intelligent, supportive and able to build trusted relationships.
• Proactive mindset with strong problem solving and decision making ability.
• A drive for continuous improvement and professional development.

Why Join?
You’ll be part of a supportive, collaborative environment that values expertise, encourages innovation and empowers leaders to make meaningful impact. This is a fantastic opportunity to shape the future of a technical department and grow your career within a progressive organisation.