Reed
Out of Hours Helpdesk Operator
Part-Time | Office-Based | 26 Hours + On-Call
Are you highly organised and thrive in a fast-paced environment? Do you enjoy being the go-to person who keeps everything running smoothly?
If so, this Out of Hours Helpdesk Operator role could be the perfect opportunity for you!
About the Company
We’re partnering with a well-established and trusted management company known for delivering exceptional service and support to its clients. With a strong focus on efficiency and customer satisfaction, their team works collaboratively to ensure operations run seamlessly around the clock.
The Role
As a Helpdesk Operator, you’ll be the central point of contact for clients, contractors, and engineers—ensuring all requests are handled efficiently and professionally.
This is a busy and varied position, ideal for someone who thrives under pressure and enjoys problem-solving in real time. Due to the location, a driving licence is preferred.
Key Responsibilities
- Handling inbound and outbound calls in a professional and courteous manner
- Logging service requests accurately onto the helpdesk system
- Coordinating engineers, contractors, and suppliers to schedule works
- Monitoring job progress and providing timely client updates
- Resolving queries quickly and effectively
- Maintaining accurate records of all communications and actions
Skills & Experience
- Excellent telephone manner and communication skills
- Strong organisational and multitasking abilities
- Ability to work efficiently in a fast-paced environment
- Experience using Microsoft Office and helpdesk systems
- Previous helpdesk or customer service experience (preferred)
- A proactive, problem-solving mindset
Working Hours
- Friday: 15:00 – 20:00 (then on-call)
- Saturday: 08:00 – 16:00 (then on-call)
- Sunday: 08:00 – 16:00 (then on-call)
- Monday: 07:00 – 12:00
Total: 26 hours per week + on-call responsibilities
What’s on Offer
- Competitive salary
- Shift allowance + on-call allowance (details to be confirmed)
- Supportive, friendly team environment
- Opportunities for career development within a growing organisation
To apply for this job please visit www.reed.co.uk.
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