Adecco
Job Title: Parking Appeals and Monitoring Officer
Location: Hounslow – Hybrid working – 1 day a week in office
Hourly rate £19.78 PAYE / £26.27 UMB Per Hour
Contract Length: 6 -month contract (possibility of extension)
Working Pattern: Full Time, Monday – Friday, 36 hours, Flexible hours 8am-7pm (core hours, 10am-12pm and 2pm-4pm. First few weeks, 9am-5pm)
ASAP Start
About the Role
We are looking for a motivated and detail-oriented Appeals and Monitoring Officer to join our busy Parking and Customer Engagement team.
In this role, you will take ownership of investigating and responding to formal representations and appeals relating to Penalty Charge Notices (PCNs). You'll play a key part in ensuring cases are processed accurately, fairly, and within statutory timescales, helping us deliver a high-quality service to residents and businesses.
This is an exciting opportunity for someone who is analytical, outcome-focused, and thrives in a fast-paced environment.
Key Responsibilities
- Investigate and respond to all formal representations, appeals, and correspondence relating to PCNs
- Assess cases in line with legislation, council policies, and procedures
- Prepare and submit evidence packs for adjudication hearings, attending hearings where required
- Liaise with legal services, courts, and enforcement agencies as part of the statutory process
- Ensure performance targets for quality and productivity are consistently met or exceeded
- Monitor and report performance data as required
- Manage incoming queries via email and provide support to customer services teams
- Identify and escalate issues relating to parking infrastructure and enforcement processes
- Support contract monitoring activities and contribute to continuous service improvement
What We're Looking For
- Experience working in a similar parking or notice processing role (in a local authority environment preferred)
- Strong knowledge of parking enforcement legislation and statutory processes
- Experience with debt registration
- Excellent attention to detail and ability to make well-reasoned decisions
- Strong organisational skills with the ability to manage and prioritise workload effectively
- Confident communicator with experience handling written correspondence
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- A proactive, flexible, and customer-focused approach
Desirable:
- City & Guilds Level 3 Award in Notice Processing
About You
You'll be:
- Highly motivated and able to work both independently and as part of a team
- Organised, efficient, and committed to delivering high-quality outcomes
- Adaptable and solutions-focused with a strong sense of accountability
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser
To apply for this job please visit www.reed.co.uk.
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