About Us

At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry.

The Role

We’re looking for people who can have great conversations over the phone and online. Whether you have previous sales experience, or if you are brand new to the sector, we will provide the necessary training to ensure you succeed. This isn’t cold calling; these are all conversations with previous or interested parties, and your role as a Contact Centre Advisor is to turn those conversations into leads for our sales team.

The ideal candidate will be focused, like working to targets, have strong communication skills and a fabulous telephone manner.

Key responsibilities

• Engaging with prospective customers over the phone
• Maximising opportunities from call data and overcoming objections
• Securing a sales lead through outbound calls to previous enquiries
• Achieving set sales performance targets through excellent product knowledge and services available to the prospective customer
• Listen to what our customers want and walk them through our product ranges
• Securing an appointment for our sales team to meet our customer and complete the sale
• Meeting set targets through your product knowledge and excellent customer service

What we're looking for

• Proven success in a telesales role and the ability to secure leads
• Great verbal communication skills
• A proven track record of meeting and exceeding sales targets, while providing an excellent customer experience
• Determination to succeed, focus to remain motivated, ambition to progress
• Skills in telesales, retail, estate agency or customer service desirable
• Basic IT skills
• Ability to work in a team and follow direction
• Being self motivated

Why join us

• Competitive salary and performance related bonus up to an extra £9k per annum or £750 each month
• 31 days holiday, increasing to 33 days after 2 year’s service
• And additional paid day off for your birthday
• Regular team incentives, competitions, and rewards
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources.
• Group perks & discounts on most major high street retailers including food shopping, days out, cinema, theatre, dining, mobile phones
• Heavily discounted employee purchase scheme on all Company products
• Break out games room

Shift Patterns

• Thursday, Friday, Saturday and Sunday (30 hours)
• Saturday, Sunday, Monday , Tuesday (alternatively Friday, Saturday, Sunday, Monday) (30 hours)

Ready to make a difference in the home improvement industry? Join us and be a part of transforming homes and improving lives. We're excited to welcome dedicated individuals to our team!

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role,  applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website   . Thank you for your understanding

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.