Mosaic Recruitment Ltd.,
Customer Service Account Manager
Location: Hertfordshire (office-based with hybrid working available after training)
Salary: £25,000 per annum + bonus
Working Hours: Monday to Friday, 35 hours per week (core hours 9:00am – 5:00pm, with a rotating early shift of 8:30am – 4:30pm)
Benefits:
- Up to 10% annual bonus
- 8% pension
- 21 days holiday + bank holidays
- Laptop & mobile provided
- Gym membership
- Free on-site parking
The Opportunity
Our client is looking for a proactive and highly organised Customer Service Account Manager to join their operations team. This is a great opportunity to step into a client-facing role within a fast-paced, service-led environment where you will take ownership of a portfolio of accounts and play a key part in ensuring smooth day-to-day operations.
You will act as the main point of contact for clients and external partners, managing queries, coordinating activity, and ensuring issues are resolved efficiently. Full training is provided, making this an excellent opportunity for someone looking to build a long-term career in account management or operations.
Key Responsibilities
Account & Relationship Management
- Manage a portfolio of client accounts, building strong and professional relationships
- Act as the primary point of contact, handling queries and providing updates
- Deliver a high level of customer service at all times
Communication & Coordination
- Manage daily communication via phone and email
- Keep stakeholders informed of progress, updates, and resolutions
- Escalate issues where required and ensure follow-up through to completion
Administration & Data Management
- Maintain accurate and up-to-date records across internal systems
- Log all communications, actions, and case updates
- Produce regular reports on account activity and progress
Problem Solving & Operational Support
- Investigate and resolve operational issues efficiently
- Liaise with third parties to coordinate actions and meet deadlines
- Ensure all cases are progressed in line with service level expectations
Proactive Account Support
- Identify potential issues early and take preventative action
- Support clients in managing their workload effectively
- Highlight recurring challenges and suggest process improvements
Skills & ExperienceEssential
- Strong communication skills (both written and verbal)
- Excellent organisational and time management skills
- Problem-solving ability with a logical approach
- High attention to detail and accuracy
- Confident IT skills (MS Office and internal systems)
- Ability to manage a busy workload and prioritise tasks
- A proactive, adaptable, and team-oriented approach
Desirable
- Experience in account management, customer service, or operations
- Experience in a fast-paced, client-focused environment
Additional Information
- Hybrid working available after training (1 day from home)
- Full training and ongoing support provided
- Clear progression opportunities within a growing business
To apply for this job please visit www.reed.co.uk.
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