Product Solutions Analyst – Software House

Remote | Product Solutions / Analysis / Software / Technology / Business Analysis

For almost 30 years, the firm has developed software solutions that support organisations across healthcare and social care.

We work closely with NHS organisations, charities, local authorities, and community providers to help deliver services to vulnerable people through practical, thoughtfully designed technology.

As the company continues to grow, we are looking for a motivated and analytically minded Product Solutions Analyst to join the team.

About the Role

This is an excellent opportunity for someone who enjoys understanding how systems, services, and people work together — and wants to help drive meaningful improvements through technology.

You will work closely with clients and internal teams to understand operational processes, how the Product platform supports service delivery, and where enhancements can improve workflows and outcomes.

The role sits between product, operations, and client engagement, offering exposure to real-world healthcare and social care challenges whilst developing valuable analytical and stakeholder management skills.

Key Responsibilities

Product & Client Engagement

• Develop an understanding of healthcare and social care operations and client challenges
• Learn the Product platform and how it supports different services and workflows
• Work with clients and internal teams to identify process improvements and operational needs
• Support workshops, demonstrations, and client meetings
• Build positive working relationships with clients and stakeholders

Product Analysis & Improvement

• Gather and document client requirements, feedback, and enhancement requests
• Support workflow analysis and solution discussions
• Assist with testing and validation of new functionality
• Identify recurring operational challenges and improvement opportunities

Collaboration & Development

• Work closely with Product, Development, Client Services, and Support teams
• Contribute to product improvement initiatives
• Develop confidence presenting and demonstrating systems to clients
• Build knowledge of healthcare workflows, governance, and service delivery
• Progress into a more senior product or client-facing role over time

Skills & Experience

Essential

• Degree in Business, Psychology, History, Technology, Healthcare, or a related discipline
• 2–5 years’ professional experience, or a strong graduate with relevant experience
• Strong analytical, organisational, and communication skills
• Comfortable learning software systems and technical concepts
• Ability to communicate with both technical and non-technical audiences
• Strong attention to detail and problem-solving ability
• Good interpersonal and relationship-building skills
• Ability to work independently within a remote-working environment
• Good IT literacy including Microsoft Office and collaboration tools

Desirable

• Experience within software, healthcare, public sector, or service-based environments
• Experience supporting clients, users, or stakeholders
• Exposure to business analysis, workflow mapping, or product improvement activities
• Experience demonstrating software systems or supporting workshops
• Understanding of databases, reporting, APIs, or system integrations

What We Offer

• Competitive salary
• Performance-related bonus
• Pension scheme
• Private healthcare cover
• Paid holidays
• Flexible remote-working environment
• Ongoing mentoring and professional development
• Career progression opportunities
• The opportunity to contribute to meaningful work supporting vulnerable people and communities

Why Join?

You’ll be joining a supportive and collaborative team where your work can make a genuine impact within healthcare and social care services.