Product Support Engineer

Our client is a market-leading engineering and manufacturing business operating within the aerospace sector. They design, manufacture and support specialist engine and propulsion products supplied to customers globally.

Due to continued growth and ongoing investment, they are seeking an experienced Product Support Engineer to join their engineering team in a senior, technically focused position. The company offers an excellent benefits package including private healthcare, pension and additional employee benefits.

The Role

This is a varied and hands-on engineering role, acting as a key technical focal point between engineering, production, customers and suppliers.

You will be responsible for supporting products throughout their lifecycle, investigating faults and failures, carrying out root cause analysis, supporting overhaul and servicing activities, managing engineering changes and helping to drive product reliability and continuous improvement initiatives.

The position would suit an experienced engineer who enjoys technical problem-solving, working closely with customers and taking ownership of issues through to resolution.

Key Responsibilities

• Investigating product faults, failures and returned equipment (RMA activities)
• Conducting root cause analysis and implementing corrective actions
• Producing technical reports and engineering documentation
• Supporting overhaul, servicing and repair activities
• Managing engineering changes and product modifications
• Supporting obsolescence management activities
• Liaising with customers, suppliers and internal departments on technical matters
• Creating and updating engineering drawings using 3D CAD software
• Providing technical support to production and operations teams
• Supporting continuous improvement and product reliability activities

What We're Looking For

• Apprentice-trained, HNC/HND qualified, degree qualified or equivalent engineering background
• Experience supporting mechanical products within a manufacturing, aerospace, defence, automotive, powertrain, machinery or similar engineering environment
• Strong fault-finding and problem-solving skills, including root cause analysis of product failures
• Experience liaising with customers, suppliers and internal stakeholders on technical matters
• Ability to produce clear technical reports and engineering documentation
• Experience using 3D CAD software, ideally SolidWorks, to create and modify engineering drawings and models
• Understanding of engineering change control and obsolescence management
• Hands-on mechanical aptitude with a practical approach to engineering challenges
• Knowledge of internal combustion engines, propulsion systems, rotating machinery or similar products would be advantageous

The Opportunity

This is an excellent opportunity to join a highly successful engineering business in a senior technical role where you will play a key part in supporting and improving complex mechanical products used in demanding applications worldwide.

In return, the company offers a comprehensive benefits package, long-term career stability, early finish Fridays and the opportunity to work within a collaborative engineering environment where your technical expertise will have a direct impact on product performance and customer satisfaction.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.