Production Support 

Sheffield- (Hybrid)

£500  – £525

emagine is a high-end professional services consultancy and solutions firm Specialising in providing business and technology services to the financial services sector, we power progress, solve challenges and deliver real results through tailored high-end consulting services and solutions.

We have created a culture of openness and integrity by building genuine and strong relationships and partnerships, enabling us to be uncompromising in our dedication in delivering the optimal service for our clients. Our commitment is not just towards our clients but we aim to foster a positive and equitable working environment with our consultants and colleagues which stems from our core values: Confident, Dedicated, Responsible, Genuine.

emagine consulting is seeking a Payments Business Analyst with experience in regulated financial services, ideally with exposure to Private Banking and Wealth Management environments.

The team is responsible for the production support, operational stability, resilience, and Run-the-Bank (RTB) activities across critical global payments platforms. A key objective is the evolution from a 24/5.5 operating model towards full 24/7 support coverage, whilst simultaneously building stronger Site Reliability Engineering (SRE) capabilities across the function.

Key Responsibilities

• Production monitoring and support.

• Major incident management.

• Incident resolution.

• Root Cause Analysis (RCA).

• Problem management.

• Service restoration.

• Production stability improvements.

• Change and release support.

• Operational resilience.

• Stakeholder management.

• On-call support.

• Out-of-hours support.

Key Requirements

• Strong experience in Production Support roles.

• Hands-on experience in managing incidents within payments environments.

• Knowledge of critical payment systems (e.g., SWIFT, High-value payments).

• Experience in Root Cause Analysis and Problem Management.

• Understanding of Service Level Objectives (SLOs) and Service Level Indicators (SLIs).

Our people

The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career.

The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle.

Interested?

At emagine, we are committed to building an international and diverse team by embracing our different backgrounds.

If you are up to the challenge and would like to find out more, get in touch with us immediately, our internal recruitment team is always keen to hear from dynamic individuals that are looking to further their career and explore their full potential. 

“emagine is an equal opportunity employer, and employment practices are based strictly on merit. It is the policy of the Company to give equal opportunity in employment regardless of sex, sexual orientation, marital status, race, age, disability, gender reassignment, pregnancy and maternity, religion or ethnic origin”