Company Description

We are a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. We focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.

Job Description

Are you a natural organiser with a passion for exceptional customer service? We’re looking for a detail-oriented Project Coordinator to be a vital part of our Delivery Operations team.

In this role, you’ll serve as the main point of contact for customers throughout the delivery process, ensuring every stage is seamless and on schedule. Collaborating with engineering, procurement, and delivery teams, you’ll help coordinate small to medium-sized projects, contributing to the successful execution of our technology solutions.

This is an exciting opportunity to own end-to-end order fulfilment and drive continuous improvement in our processes. If you're proactive, organised, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities

• Serve as the primary contact for customers during delivery.
• Coordinate small to mid-sized projects to ensure timely, high-quality outcomes.
• Track progress and manage updates while resolving customer inquiries.
• Schedule engineers and allocate resources efficiently.
• Maintain accurate project documentation and data.
• Collaborate across teams to ensure smooth order fulfilment.
• Monitor budgets and risks, escalating issues as needed.
• Support account managers and mentor junior team members.
• Provide general administrative assistance to the Delivery team.

What We’re Looking For

• We seek a highly organised Project Coordinator with experience in telecom or IT managed services.
• You’ll be a proactive team player who excels at communication and can manage multiple priorities under pressure.
• Bring strong attention to detail, proficiency in Microsoft Office, and a solid understanding of project coordination and budgeting.
• A collaborative spirit, quick problem-solving abilities, and a positive attitude are essential.

What We Offer

Annual Leave:

Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.

Health & Wellbeing:

Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all facilitated by our Wellbeing Team.

Learning & Development:

Our user-friendly Learning Management System (LMS) is designed to enhance learning, training, and personal development initiatives across our organisation, helping you grow throughout your career with us.