The successful candidate will be required to work 37.5 hours per week, working across Monday – Sunday on a rota basis, covering early (8AM – 4PM) and late (2PM – 10PM) shifts. Temporary cover is required for approximately 2 months.

In this position, you will be expected to; – Hold a caseload of 6 key clients and conduct key working sessions resulting in short-term support plans – Complete comprehensive risk and needs assessments – Build strong relationships with individuals and professionals to ensure tailored, wraparound support – Provide 1:1, group, and community support, including advocacy, life skills development, and confidence-building work – Respond with compassion to the challenges of complex needs within a psychologically informed environment – Respond to referrals promptly, using assessments as a foundation for building trust and showing a consistent support approach – Enable people to move through services smoothly, removing barriers where possible – Support clients to reconnect to their local authority areas, resettle into longer-term accommodation, or access other relevant services – Apply specialist knowledge (e.g. around substance use or mental health) to risk assessments and safety planning – Build positive working relationships with external partners and internal teams to support coordinated care – Assist residents in claiming and maintaining benefits and managing rent responsibilities – Carry out room checks and health & safety tasks with sensitivity, respecting personal space and experiences – Monitor rent accounts with the housing team, following up on discrepancies – Use trauma-informed approaches during housing management activities

Please note: this role involves lone working.

To apply for this role, you must have; – Experience working with homelessness – Experience helping people to identify personal goals and supporting them through a process of change – Experience managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations – Experience working in partnership with a range of individuals/agencies to coordinate activities and achieve positive outcomes – Knowledge of financial support available to clients to ensure income maximisation, rent payment, and increased financial resilience – Understanding of professional boundaries and their importance when delivering trauma-informed support – A non-judgemental approach to working with multi-disadvantaged / complex needs clients and to promote a strengths-based approach – Familiarity with IT applications and basic keyboard skills and the ability to maintain accurate records and manage own administrative tasks