The Coast Partnership Ltd
Our client a very successful global delivery solutions company are now looking to add a Quality Analyst to the team.
This amazing client is looking for someone with great communication skills and a keen eye for detail.
The Role
- Ensuring reports (Excel based reporting monitoring each leg of the parcels journey) across all our models are kept up to date daily
- Monitoring parcels from origin to destination through to delivery to the end consumer
- Any concerns or delays seen impacting Quality are highlighted in good time to the relevant supplier
- Liaise with suppliers (warehouse/broker/carrier) to resolve issues
- Take ownership of customer problems and be proactive in achieving solutions
- Communicating any delays to management
- Ensuring all parcel tracking is sent by our suppliers, highlighting any concerns
- Identify trends in performance that could have an impact to Quality
- Ensuring pre-alerts are sent accurately and on time to our suppliers
- Develop finger-tip knowledge of internal and external processes
- Willing to undertake any other duties as may be reasonably required.
Key skills & competencies:
- Passion for Quality
- Excellent communication skills – written and verbal
- Demonstrates honesty and integrity
- Fast learner and adaptable – able to thrive in a fast-paced environment & work under pressure
- Attention to detail and accurate data entry
- Ability to think outside the box and challenge when something doesn’t seem right
- Problem solving & decision making – thinking about problems carefully before action, asks the right questions and seeks solutions
- Highly motivated – demonstrates a commitment to getting things done, follows tasks through
- Comfortable with working remotely & can also work as part of a team
- Confident using various computer systems & basic excel skills
The role can offer remote working and Interviews available immediately.
To apply for this job please visit www.reed.co.uk.
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