Adecco
Quality Officer
Location: Remote (occasional office travel to Canary Wharf office)
Salary: £42,935
We're looking for a detail-driven Quality Officer to join a high-performing team focused on improving service delivery and outcomes. You'll assess casework, analyse data, and provide insight that drives continuous improvement and excellence.
Key Responsibilities:
- Quality assure casework and decisions against agreed standards
- Identify trends, insights, and areas for improvement
- Produce clear recommendations to enhance performance
- Support continuous improvement initiatives across the organisation
- Ensure compliance with policies, processes, and frameworks
What We're Looking For:
- Experience in Quality Assurance within complaints or customer service
- Strong analytical skills and ability to assess complex data
- Excellent attention to detail and decision-making ability
- Confident communicator able to present insights clearly
- Ability to manage workload and meet targets
Experience in housing or regulated environments is a plus
To apply for this job please visit www.reed.co.uk.
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