Regional Performance Manager (Retail)

Purpose of the role: 

The role of Regional Performance Manager within our retail team plays an important part in the success of the efficient day-to-day running of Merchandising services within all retail stores. 

You will lead and support Merchandisers to execute a retail plan to meet achievable goals to drive sales and profitability through the performance and development of multiple Merchandising Teams. 

At the heart of everything that we do is our customers you need to ensure that every decision that is made delivers outstanding customer service, through effective leadership and continuous improvement. You must ensure that your team are operating in line with all company's standards, policies and procedures whilst managing compliance and delivering consistent operational and commercial standards in all stores. 

Responsibilities of the role: 

Key Areas: 

• Implement and execute Retail plan whilst ensuring operating standards and principles are being maintained across your region to maximise results to achieve company targets. 
• Delivering consistency and always seek to improve our service to internal and external customers through assessing trends and customer/staff feedback. 
• Delivery of all KPI's, through effective planning, by supporting and coaching individuals in order to meet business targets. 
• Assess and review performance providing effective action planning with the Merchandising teams in order to deliver continuous improvement and team development. 
• Accountability for monetary budget for payroll and expenses. 

Leadership: 

• Successfully deliver the Merchandisers Retail strategy. 
• Monitor the sales performance of stores. 
• Ensure that the visual merchandising proposition is delivered consistently in all stores. 
• Manage the teams to deliver stock takes and stock loss within target, ensuring that the stock management processes are maintained to minimise markdowns, waste and availability. 
• Communicate all business and regional objectives to your teams. 
• Identify underperforming stores to develop and deliver a robust plan to drive performance within the region. 
• Implement new ideas and keep a strong focus on continual improvements in the way we operate. 
• Manage compliance in the delivery of all promotional and trading activity. 
• Work with all stores and field teams, building relationships and supporting communication. 
• Hold/Attend regular team meetings, delivering key business messages, celebrate success, share best practice and drive consistency across the region. 
• Support in the development of new business opportunities. 
• Lead and support in the development of new policies, procedures and technology. 
• Develop a culture of teamwork, resilience and high performance. 

People: 

• Ensure that training, coaching and development of Merchandiser/Brand Ambassador colleagues is delivered in stores. 
• Oversee the management of recruitment, colleague inductions and training in all Stores. 
• Review and manage the performance and development of Merchandiser/Brand Ambassadors. 
• Complete regular performance reviews with direct reports via the ‘one-to one' process. 
• Deliver the labour model in all stores. Managing absence and labour turnover accordingly. 
• Manage HR down the line and deal with all HR matters. 
• Achieve agreed KPI's as set by the business. 

Customer Service: 

• Always role model exceptional customer service in store, engaging in communication with store management teams to build strong relationships. 
• Ensure the team delivers, represents and always maintains exceptional standards of Dee Set and each stores brand is championed in a smart and professional manner. 
• Develop and maintain the image and perception of the Dee Set brand and ensure it is known both internally and externally for its exceptional service. 
• All customer complaints are to be dealt with in a positive, efficient, and professional manner. 
• Analysis of statistics and various other data to determine level of service and implement improvements. 
• Keep up to date on company information and training information to improve own and team's product knowledge on an ongoing basis. 

Skills & Experience Required: