Regional Support Associate – Single Family Housing Job description

35k (travel will be reimbursed)

Derby, Northampton and Essex – will need to drive across all 3 sights.

Permanent, 9:00-5:30, Full time

Covering areas such as Derby, Northampton and Essex and reporting to the a Regional Manager, the Single-Family Homes Divisional Support Associate will provide comprehensive administrative and operational support to ensure smooth delivery of services across the division. This role combines customer service, coordination, and on-site responsibilities to maintain high standards of property management and client satisfaction

Job requirements

Key Tasks

Administrative & Customer Service: * Act as the first point of contact for customer inquiries, providing timely and professional responses. * Maintain accurate records of customer interactions, appointments, and service requests. * Prepare and update documentation related to property management and compliance. Viewing Coordination: * Assist with scheduling and confirming property viewings with clients and agents. * Ensure properties are prepared and presentable for viewings. * Liaise with internal teams to manage viewing calendars efficiently.

Inventory & Defect Management: * Conduct property inventories and maintain detailed records. * Perform defect checks and report findings to relevant teams for resolution. * Track progress of repairs and ensure timely completion.

Supplier & Contractor Organisation: * Coordinate with suppliers and contractors for maintenance, repairs, and property services. * Manage supplier schedules and ensure compliance with company standards. * Monitor service quality and escalate issues where necessary.

On-Site Responsibilities: * Attend properties for inspections, inventories, and defect checks. * Oversee contractor work and verify completion to required standards. * Support operational activities during peak periods or urgent situations.

General Responsibilities * Act at all times in line with the Company Values, integrating these in to all work practices. * Participate in team, departmental and corporate project and planning processes as required. * To observe the highest possible standards in relation to customer confidentiality and in compliance with Data Protection legislation. * To act as an ambassador for them in your conduct during working hours and in all contact with customers and third parties connected with the business. * Support the Marketing Team to implement engaging community building events for residents * To undertake any other duties as are reasonably requested from time to time

Specifications

Essential

* Access to a car to travel to sites (mileage will be reimbursed at government rate) * Full UK Driving Licence * Strong organisational and time-management skills. * Excellent communication and customer service abilities. * Proficiency in Microsoft Office and property management systems (training provided). * Ability to work independently and as part of a team. * Previous experience in property management or a similar role is desirable. * Highly organised, deadline-driven, and able to manage multiple roles simultaneously. * Comfortable working autonomously and taking ownership of processes.. * Actively embrace and work within the Company Values. * Take responsibility for your own learning and development * Able to show an understanding of and commitment to good customer care. * Self-motivated, with high energy and enthusiasm

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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