Pontoon
Job Title: Relationship Manager
Location: Warwick (2 days per week onsite) / Hybrid
Contract: 6 months initial (strong likelihood of extension)
Join Our Team as a Relationship Manager!
Are you passionate about forging strong connections and driving customer success? Do you thrive in dynamic environments where your influence can make a real difference? If so, we have an exciting opportunity for you!
What You'll Do: As our Relationship Manager, you will be the first point of contact for our customers, ensuring their needs are met and their voices are heard. You will manage customer progress against critical connection milestones and foster lasting relationships. Here are some key accountabilities:
- Engage Proactively: Build and strengthen relationships with our customers, ensuring their satisfaction and success.
- Resolve Issues: Log customer complaints and resolve them swiftly and efficiently, demonstrating our commitment to excellent service.
- Capture Insights: Utilise our CRM system to log interactions and gather customer intelligence, feeding valuable insights into our business plan.
- Communicate Effectively: Keep customers informed through regular progress meetings and updates tailored to their understanding.
- Develop Account Plans: Craft strategic Account Plans for our key customers to ensure alignment with their goals.
- Mentor and Coach: Share your knowledge and expertise to help develop our Associate & Assistant Relationship Managers.
What We're Looking For: To succeed in this role, you should possess a blend of interpersonal skills and technical know-how. Here's what we're seeking:
- Experience: Proven track record in managing multiple customers or stakeholders, with the ability to influence peers.
- Commercial Acumen: Strong negotiation skills and a keen understanding of business dynamics.
- Technical Proficiency: Familiarity with CRM systems (Salesforce or similar) is preferred.
- Qualifications: A degree or equivalent is essential, along with a full UK driving licence. A professional qualification in Customer Service is a plus!
Apply now!
Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
To apply for this job please visit www.reed.co.uk.
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