Reed
Reservations Agent
- Annual Salary: £30,000 – £35,000 (flexible depending on experience)
- Location: Harrow
- Job Type: Hybrid (Office Mon-Wed, WFH Thu-Fri)
Join our dynamic team as a Reservations Agent, where you will design bespoke holidays tailored to clients' preferences, ensuring unique and memorable travel experiences. This role is ideal for someone with a passion for African safari holidays and a strong background in travel consultancy.
Day-to-day of the role:
- Design and manage bespoke holidays tailored to clients' preferences, ensuring unique and memorable travel experiences.
- Build and maintain strong, long-term client relationships, ensuring high satisfaction and fostering repeat business.
- Identify opportunities to upsell and cross-sell additional travel services, packages, and exclusive experiences to enhance the client journey.
- Offer expert advice on destinations, itineraries, and services, guiding clients to make informed decisions.
- Manage client inquiries, bookings, and related administrative tasks efficiently and professionally.
- Deliver outstanding customer service, ensuring clients are supported and satisfied throughout the booking process.
- Provide administrative support to the team as needed.
- Stay updated with the latest industry trends to offer clients innovative and relevant travel solutions.
Required Skills & Qualifications:
- A genuine passion for African safari holidays, with demonstrable knowledge of the destinations we offer.
- Excellent phone etiquette and communication skills.
- A minimum of 3 years’ experience as a Travel Consultant or in a similar client-facing role; however, graduates with a willingness to learn and develop in the role are also considered.
- Strong organizational and time management skills.
- High attention to detail and excellent problem-solving abilities.
- Proficiency in reservation systems and MS Office.
- Proven track record of delivering high-quality results in a timely manner.
- Experience in selling holidays, creating packages, and understanding of the travel market.
Benefits:
- Competitive salary with flexibility based on experience.
- Hybrid working model.
- Opportunity to work in a dynamic and growing industry.
- Professional development opportunities.
- Work schedule includes approximately one Saturday every 4-5 weeks.
To apply for this Reservations Agent position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.
To apply for this job please visit www.reed.co.uk.
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