Resident Experience Assistant – West London – £31,500 per annum + Discretionary Bonus

My client, a globally established and leading Real Estate Agency, are currently seeking a Resident Experience Assistant to join their new residential Build-to-Rent development in West London compromising of 270+ apartments.

You will be responsible for providing onsite property management services, delivering first-class customer experience. You be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.

The successful candidate will be a good team player with strong organisational and communication skills, have the ability to work under pressure and a willingness to learn. A self-motivated individual, that is able to demonstrate reliability, flexibility and initiative.

Responsibilities

• Provide first class customer service to residents, being the first point of for all residents and visitors
• Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
• Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
• Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets.
• Management of amenity space hiring
• Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
• Completing all applicant vetting in line with procedures
• Ensuring marketing portals remain up to date at all times
• Organising and running tenant services via third parties and in-house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Arrears chasing and reporting
• Work alongside the Resident Experience Manager to ensure H&S statutory requirements are meet across the development

Skills and Experience Required

• Strong customer service ethic / background within the property industry
• Positive, can do attitude
• Common sense approach
• Ability to think on their feet and make considered decisions
• Outgoing, warm and friendly personality
• Organised, meticulous, tenacious
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Experience in undertaking viewings would be an advantage

Working Hours: 4 days on, 4 days off, 12 hours days between 8am to 8pm with 1 hour lunch break
Salary: £31,500 per annum + Discretionary Bonus

For more information, please contact Megan on the Business Support desk.

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