Reed
About the Role
As a Sales Specialist, you will be the first point of contact for both new and returning guests. You’ll shape the guest journey by handling enquiries, processing bookings, and ensuring every interaction reflects our high service standards. You will also play a key role in driving sales, maximising reservations, and enhancing the overall guest experience.
Key Responsibilities
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Managing enquiries — Handle incoming calls and queries with professionalism and warmth.
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Processing bookings — Arrange reservations, schedule treatments, and coordinate dining plans.
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Sending confirmations — Issue booking details and documents promptly and accurately.
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Maintaining quality standards — Ensure efficiency, accuracy, and consistency.
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Delivering exceptional service — Provide a friendly, guest-focused experience.
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Driving sales — Maximise booking opportunities and enhance reservations.
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Meeting targets — Work towards and exceed monthly sales goals.
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Supporting the team — Assist other areas of the reservations department when needed.
What We’re Looking For
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Thrives under pressure — Comfortable in a busy, fast-moving environment.
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Resilient and adaptable — Positive approach to change.
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Quick learner — Keen to develop and grow.
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Flexible availability — Able to work evenings, weekends, and holidays.
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Positive and proactive — Brings energy and initiative.
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PMS experience — Familiarity with reservation systems.
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Call centre background — Experience in a similar environment.
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Hospitality experience — Desirable but not essential.
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Excel knowledge — Comfortable with basic spreadsheet functions.
Additional Information
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Competitive commission structure — average OTE of £800 per month
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Full-time, 40 hours per week
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Shift patterns: 07:45–16:15, 08:45–17:15, 09:45–18:25
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Rolling rota including 6-day, 5-day, and 4-day working weeks
What We Offer
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Competitive salary
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Monthly performance-based commission
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Complimentary spa day at one of our locations on work anniversaries
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Coffee and snacks provided
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Employee Assistance Programme
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Free on-site parking
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Refer-a-Friend scheme
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Discounts on spa days, overnight stays, food, drink, and retail
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Comprehensive induction and training
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Pension scheme
To apply for this job please visit www.reed.co.uk.
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