Sales Administrator

On Site – Westerham ¦ Sales Operations ¦ Customer & Sales Support ¦ Permanent ¦ Full-Time

Keep sales moving. Deliver exceptional customer experience.

We’re looking for a proactive and customer-focused Sales Administrator to join our Sales Operations team in Westerham.

This is a key role supporting both our customers and external Sales Team, ensuring orders, enquiries, and processes are handled accurately and efficiently. You’ll be part of a highly skilled team that not only responds to customer needs but actively looks for opportunities to enhance service, promote products, and add value.

If you enjoy working in a fast-paced, team-oriented environment where organisation, communication, and customer experience are key — this role offers variety, visibility, and the chance to make a real impact.

What You Will Be Responsible For

You’ll play a central role in supporting sales activity and delivering a seamless customer experience across multiple touchpoints.

Customer Support & Order Management

• Handling inbound customer enquiries via phone and email in a timely and professional manner
• Processing purchase orders via email, EDI, and customer-specific portals
• Managing customer queries and complaints with a solutions-focused approach
• Supporting the achievement of customer satisfaction targets

Sales & Internal Team Support

• Providing administrative support to the external Sales Team
• Assisting with pricing, promotions, and product information
• Supporting new product setup and maintaining customer databases
• Raising FOC and marketing orders, coordinating dispatch of materials and displays

Coordination & Operational Support

• Working closely with supply chain and dispatch teams to ensure on-time delivery
• Tracking courier deliveries and escalating issues where required
• Carrying out stock checks and supporting wider Customer Service teams where needed

Process Improvement & Accountability

• Keeping up to date with and implementing new systems and processes
• Supporting continuous improvement initiatives within the team
• Taking ownership of assigned tasks such as returns (RMA), reporting, and international account support

For This Role We Would Need You To Demonstrate

You’ll be organised, proactive, and customer-focused, with the ability to thrive in a fast-paced, multi-tasking environment.

You’ll bring:

• Experience in a B2B sales support or customer service environment
• Strong administrative and organisational skills
• Confidence managing customer queries and resolving issues effectively
• Experience working with customer databases and MS Office (Excel, Word, Outlook)
• Excellent communication skills with a professional and engaging telephone manner
• Ability to work to deadlines and manage multiple priorities
• A proactive, positive, and team-oriented approach
• A strong customer focus with a drive to deliver high-quality service

What Your Colleagues Say About You

• Organised, reliable, and detail-focused
• Calm and professional when handling customer queries
• Positive, proactive, and solutions-oriented
• A strong team player who supports others
• Customer-focused with a “can-do” attitude

Core Competencies

• Cultivates Innovation – Looks for ways to improve processes and enhance service
• Active Learner – Builds knowledge of products, systems, and processes
• Collaborates – Works effectively across teams to deliver results
• Plans and Aligns – Manages workload to meet deadlines and priorities

Our Purpose, Values & Behaviours

At the heart of everything we do is our belief in being a Home for All, empowering people to Make a Difference.

We:

• Think Big, Learn Fast
• Work It Together
• Make The Hard Call

Our values guide how we work every day:

• Aligned in how we collaborate
• Agile in the face of change
• Accountable to our commitments
• Action-led, with integrity and transparency

Why Join Us?

You’ll be part of a supportive, collaborative team where your contribution directly impacts customer experience and sales success. This role offers variety, development, and the opportunity to grow within a fast-paced commercial environment.

Our Hiring Process

• Initial discussion with our Resourcing Team
• Interview process (1–2 stages depending on role)
• Successful candidates notified and start dates confirmed

If you haven’t heard from us within 4 weeks, please consider your application unsuccessful.

Note for Recruitment Agencies

We manage our vacancies internally, preferring direct hires and referrals. When required, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply.

Who we are

Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.

In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.

Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.

With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.