Sales Administrator / Coordinator | Elland
35 hours per week, Monday to Friday

Are you someone who enjoys building strong customer relationships, keeping things organised and making sure every customer receives exceptional customer service?

We are looking for a Sales Coordinator to join a growing business in Elland.

This is an excellent opportunity for someone with experience in customer service, sales administration, account coordination or order processing who enjoys being the central point of contact for customers and working closely with multiple teams to ensure everything runs smoothly.

THE ROLE

As a Sales Coordinator, you'll take ownership of customer accounts, managing enquiries, orders and ongoing requirements from start to finish. You'll work closely with operations, warehouse and logistics teams to ensure customer expectations are met while building long-term relationships and delivering an outstanding customer experience.

Key responsibilities include:

• Acting as the primary point of contact for customer enquiries by telephone and email
• Processing customer orders and sample requests accurately and efficiently
• Building and maintaining strong customer relationships
• Coordinating customer requirements with internal teams
• Monitoring order progress and providing proactive updates
• Preparing and reviewing shipping and dispatch documentation
• Managing backorders and communicating updates to customers
• Investigating and resolving customer queries effectively
• Maintaining accurate customer records and system information
• Supporting invoicing, reporting and general administration
• Working collaboratively across departments to deliver excellent service

ABOUT YOU

To be successful in this Sales Coordinator role, you will have:

• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• The ability to prioritise workload and manage multiple tasks
• A customer-focused and professional approach
• A positive attitude and willingness to learn
• Good IT skills, including Microsoft Office
• The ability to work independently and as part of a team
• Grade C / 4 in GCSE Maths & English or equivalent

Previous experience within customer service, sales administration, account coordination, customer account management or order processing would be advantageous.

Experience within manufacturing, logistics or warehouse environments, along with knowledge of ERP systems such as Dynamics 365, would also be beneficial.

What's on Offer?

• 35 hours per week, Monday to Friday
• Generous holiday allowance with buy/sell holiday scheme
• Salary will be confirmed prior to arranging an interview
• Professional development opportunities through external training and internal development programmes
• Genuine career progression opportunities
• Mental health support, including counselling services
• Physical wellbeing initiatives and team challenges
• The opportunity to join a friendly, collaborative and innovative business

ABOUT THE COMPANY

Our client provides specialist sample management solutions to customers across the chemical industry. Part of a larger international group, they combine the agility of a close-knit team with the opportunities and resources of a global organisation. They pride themselves on innovation, collaboration and delivering exceptional service to customers around the world.

Please apply with a well-presented and up-to-date CV.

If shortlisted, our client will contact you to discuss the role and your experience further.

Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location.

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Unfortunately, due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. We will endeavour to provide an outcome as soon as possible.