Made Employment Ltd
Do you have experience leading a sales team within the service industry? Do you enjoy working with a team to implement a positive and inclusive work environment? If you're experienced in leading a team to success then we want to speak with you about this sales and customer service manager role we have! We're working with a brand who are recognised across the globe. They are the largest global migration, removals and storage business in the world!
Benefits for Sales and Customer Service Manager
- Employee Assistance Programme – EAP (supports our employees’ wellbeing on many issues both in and out of work)
- Excellent bonus potential
- Health & Fitness Discount Vouchers
- Cycle to Work Scheme
- Free Staff Parking
- 25 days holiday
- Birthday Voucher
- Christmas Voucher
- Dress Down Fridays
- Staff Rewards Voucher Scheme based on performance
- Staff Referral Scheme
- Paid time off for volunteering
- Eye care vouchers
- Free Flu Vaccination
- Pension contributions after 3 months service
Duties for Sales and Customer Service Manager
- Lead, motivate, and develop the sales and customer service teams to achieve individual and company targets.
- Drive sales performance through effective pipeline management, coaching, and customer engagement strategies.
- Ensure exceptional customer service standards are maintained across all customer touchpoints.
- Monitor and improve customer satisfaction metrics, response times, and service quality.
- Handle escalated customer queries and complaints professionally and efficiently.
- Analyse sales and service data to identify trends, opportunities, and areas for improvement.
- Collaborate with operational teams to ensure smooth service delivery and customer satisfaction.
- Implement processes to improve efficiency, productivity, and customer experience.
- Support recruitment, onboarding, and ongoing training of team members.
- Prepare regular performance reports.
This Sales and Customer Service Manager role is a full time, permanent role due to start asap!
To apply for this job please visit www.reed.co.uk.
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