Lorien
Purpose
To work as part of a payroll support and HR Administration team responsible for processing of a broad range of payroll-related transactions received from internal stakeholders, whilst adhering to Service Level Agreements.
To provide customer-focused support to UK-based colleagues on the telephone and via ticket service on a broad range of payroll matters.
To provide daily support to internal and external stakeholders to enable the successful running of the payroll from start to finish and to also produce important HR correspondence for internal and external stakeholders, including employment references, Solicitor's reports and mortgage/rental operations.
Key Accountabilities
Process Payroll related transactions from internal stakeholders, such as:
Detached Duty, Standby, On Call
One time payment submissions
Memberships, Loans, PASS scheme
Working Party Subsistence
P45 / New Starter Declarations
Settlement Agreements
Court Orders
Process Time related transactions from internal stakeholders, such as:
Overtime
Shift Changes
Sickness
Phased Return To Work
Time Savings Accounts, Salary Offset
Process HR Administration related activities:
Complete transactions in relation to all HR administration activities, for example references and solicitors letters
Provide first level support to all clients on the flexible benefits platform.
Maintain e-pay tool and provide first line of support when dealing with stakeholder queries
Produce documents through mail merge for internal mail shots and divisional correspondence
Manage all aspects of the relationship with the external e-payslip provider
Key Qualities
Customer focused and results orientated, with a logical approach to completing tasks
Be able to work using your own initiative and develop effective solutions to problems
Must be a team player and proactively assist other team members when needed
Have a strong 'personal branding' and demonstrate a 'can-do' attitude in all areas
Ability to work under pressure to agreed deadlines
Work with minimum supervision, self-motivated
Excellent interpersonal skills, be well organised and have a flexible approach
Committed to support continuous improvements
Organisational and planning skills are essential to this role
Experience & Knowledge
Experience within a payroll environment, with particular focus on payroll data input and handling payroll queries
Knowledge of PAYE, SMP, SPP, SSP, Student Loans, Pensions and other deductions.
Experience of a computerised payroll system – SAP would be preferable
Experience of working in a busy office environment and performing a broad range of administrative duties
Proven customer service experience both verbal and written
Excellent skills in the use of Google Applications
Qualification
Good standard of academic education and/or relevant vocational training
Guidant, Carbon60, Lorien & SRG – The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
To apply for this job please visit www.reed.co.uk.
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