Scheme Manager – Poole

Location: Poole

Salary: £20,982 per annum

Vacancy Type: Permanent, Part Time (30 hours per week)

Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, they’re looking for a proactive and caring individual to join them at a welcoming retirement living scheme in Poole.

As their Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring their residents feel safe, supported, and empowered to live independently.

You’ll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure they meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you’ll be confident in taking appropriate action to ensure residents’ wellbeing is always prioritised.

What they’re looking for

• Experience in housing or customer-facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record-keeping and attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem-solver who delivers high-quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

Discover The Organisation:

The organisation is a leading housing provider. they manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Their mission is to provide quality homes and services for people whose needs are not met by the open market.

They’re looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation.

The organisation reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.