Ashdown Group
Our client, a growing, technically driven MSP that’s investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within the support team.
The role is offered with a hybrid working pattern and is based at the company’s offices which are easily accessible for the Barnet/Watford areas.
Key responsibilities
- Act as the top-tier escalation point for complex incidents
- Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting)
- Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra
- Mentor engineers in diagnostic methodology
- Work closely with technical leadership—no non-technical managers blocking decisions
Role requirements:
- Must have 3 rd line experience within an MSP
- Expert M365 (CA, Intune, hybrid Exchange, ATP)
- Strong troubleshooting methodology
- Confident communicator at all levels
- Full Microsoft Certificates desirable
- NinjaOne/Datto RMM config
- Azure infrastructure
- Firewalls (Fortinet, SonicWall, Draytek)
- Solid PowerShell skills
The role is offered with a salary of between £55,000 – £65,000 + £3k annual certificate budget plus competitive benefits.
To apply for this job please visit www.reed.co.uk.
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