Senior Credit Controller

Location: DB Foods, Fulcrum Business Centre, Vantage Way, Poole, BH12 4NU

Salary: £28,000 – £50,000 per annum, dependent on experience

Hours: 40 hours per week, Monday to Friday, 8.30am-5pm

Contract: Full-time, Permanent, Office-based

We're looking for a highly organised and proactive Senior Credit Controller to join our Finance team at DB Foods. This is an excellent opportunity for an individual with strong communication skills and a keen eye for detail to play a key role in managing customer accounts, maintaining cash flow, and supporting the continued success of our business.

About DB Foods

At DB Foods, we're more than just a leading supplier of premium meat, poultry, and deli products—we're a company built on passion, trust, and innovation. With decades of experience and a steadfast commitment to quality, we pride ourselves on delivering exceptional service to customers across retail, hospitality, and food production.

Our journey is rooted in a dedication to sourcing responsibly, operating sustainably, and building lasting relationships with our partners. From local butchers to global distributors, we're here to inspire success at every level of the food industry. Together, let's shape the future of food with integrity, excellence, and care.

What We Offer

• Competitive salary of £28,000 – £50,000 per annum, dependent on experience
• Full-time, 40-hour working week
• Company pension scheme
• Staff discounts on selected products
• Supportive, friendly, and collaborative working environment
• Opportunities for career development and progression
• On-site parking
• Employee Assistance Programme
• Training and development opportunities

The Role

As a Senior Credit Controller, you will be responsible for managing customer accounts and ensuring payments are received in a timely manner. You will work closely with customers and internal departments to resolve account queries, reduce outstanding debt, and support the overall financial health of the business.

Key Responsibilities

• Proactively manage and collect outstanding customer debt
• Contact customers by telephone, email, and written correspondence to secure payment
• Monitor customer accounts and maintain accurate records
• Reconcile customer accounts and investigate discrepancies
• Resolve invoice, payment, and account-related queries efficiently
• Produce aged debt reports and provide regular updates to management
• Assess customer creditworthiness and recommend credit limits where appropriate
• Allocate incoming payments and maintain accurate account information
• Build and maintain positive relationships with customers and internal stakeholders
• Support month-end procedures and assist the wider finance team when required
• Ensure company credit control procedures are followed and continuously improved

About You

We're looking for someone who is:

• Experienced in a Senior Credit Control role, Accounts Receivable, or similar finance role
• Confident communicating with customers and negotiating payment arrangements
• Organised, proactive, and able to manage a busy workload effectively
• Numerate with strong attention to detail and accuracy
• A confident user of Microsoft Office, particularly Excel
• Experienced using accounting or ERP systems
• Able to work independently while contributing positively to a team environment
• Professional, resilient, and customer-focused

Experience within the food, manufacturing, distribution, or wholesale sectors would be advantageous but is not essential.

Ready to Apply?

If you're ready to take the next step in your career and join a growing, successful business, we'd love to hear from you.

Simply click Apply and send us your CV. We look forward to hearing from you.