Senior IT Support Engineer – Broxbourne – MSP – £35k-£40k

A fast-growing Managed Service Provider based near Broxbourne is looking for a Senior IT Support Engineer to join their close-knit team. This is a full-time, office-based role with travel to customer sites as required – a full UK driving licence is essential.

You'll be the first point of contact but working at genuine 2nd and 3rd line depth – dealing with real issues and fixing them properly. You'll get huge exposure across Windows, M365, Azure, networking, VoIP, and cyber security, as well as the opportunity to be a key part of something that's genuinely growing. Ideas are welcomed here, not ignored.

Responsibilities

Day to day, you'll be:

• Providing 2nd line technical support remotely and on-site, troubleshooting and resolving complex IT issues efficiently and professionally.
• Working across Microsoft 365, Azure, Intune, and firewall technologies day to day.
• Configuring, deploying, and maintaining switches, routers, firewalls, and wireless solutions.
• Troubleshooting networking, Wi-Fi, connectivity, VoIP, and security issues.
• Taking part in customer onboarding and site setup projects as the MSP continues to grow its client base.
• Ensuring cyber security best practices are implemented and maintained across client environments.
• Mentoring apprentices within the support team – sharing knowledge and helping them develop.
• Building strong relationships with clients and contributing to account management.
• Travelling to customer sites when required for onsite support and project work.

What We're Looking For

Essential:

• 3+ years' experience in an MSP environment – essential.
• Proven 2nd line IT support experience with strong troubleshooting ability.
• Strong Microsoft 365 knowledge – Intune, Exchange, Teams, SharePoint, Azure AD.
• Solid networking fundamentals – TCP/IP, DNS, DHCP, VLANs, firewalls, and VPNs.
• Hands-on firewall configuration and management experience.
• A good understanding of cyber security principles and a willingness to keep developing in this area.
• Excellent communication and interpersonal skills – this is key to the role.
• Organised, self-motivated, and comfortable keeping documentation up to date.
• Full UK driving licence and right to work in the UK – both essential.

Highly desirable:

• Relevant certifications – Microsoft, CompTIA, or cyber security.
• Intune device management – policies, application rollout, Autopilot deployments.
• Device deployment experience – MDT, SCCM etc.
• Office moves and site setups – networking, Wi-Fi, end-user environments.
• Experience mentoring or training junior team members.

What You'll Get

• £35,000-£40,000 salary (DOE)
• Your birthday off – every year
• BUPA private healthcare
• Pension scheme
• Funded professional development and certifications
• A genuine opportunity to be a key person in a rapidly growing business

Interested?

Don't worry if your CV isn't fully up to date – reach out to Gianluca @ CircleRecruitment dot com for a confidential chat.

Key words: Senior IT Engineer, 2nd Line Engineer, 3rd Line Engineer, MSP, Managed Services, Microsoft 365, Azure, Intune, Windows Server, Networking, Firewall, Cyber Security, VoIP, Broxbourne, Hoddesdon, Hertfordshire, Harlow, Enfield, Waltham Cross, Stevenage

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