Rockpool Recruitment LTD
Senior Operations Co-ordinator – Surrey
We are recruiting on behalf of a growing, people-focused educational travel business based in Surrey that specialises in delivering exceptional group events and educational travel experiences across the UK and Europe.
This is a fantastic opportunity for an experienced travel operations professional who enjoys taking ownership, supporting a team, and being hands-on in delivering memorable events. You'll be joining a collaborative, energetic environment where customer experience and teamwork are genuinely valued.
Senior Operations Co-ordinator – What will I be doing?
- Taking responsibility for the smooth planning and delivery of group travel events from start to finish
- Supporting and developing junior team members, working closely with the Operations Manager
- Coordinating key elements such as venues, accommodation, transport and event logistics
- Liaising with clients to gather requirements, confirm details and ensure a seamless journey
- Building and maintaining strong relationships with suppliers and partners
- Managing budgets, monitoring costs and protecting margins
- Overseeing multiple groups travelling at the same time, ensuring all details are accurate and delivered on schedule
- Travelling to events and leading operations on the ground, managing timings, logistics and resolving issues in real time
- Contributing ideas to improve processes, efficiency and the overall customer experience
- Participating in an occasional out-of-hours duty rota following a qualifying period
Senior Operations Co-ordinator – What experience do I need?
- Solid experience within travel operations, ideally involving group tours or events
- Previous experience leading or mentoring team members
- A strong customer service background with confident written and verbal communication skills
- Commercial awareness and experience working to budgets and deadlines
- Excellent organisational skills with the ability to juggle multiple priorities
- A proactive, solutions-focused approach and the ability to stay calm under pressure
- Good working knowledge of Excel
Desirable experience includes knowledge of the school travel market, group tour operations, sporting events or French language skills.
Senior Operations Co-ordinator – What else do I need to know?
- Office-based role in Surrey with potentially some flexibility on this in the future
- Monday to Friday, 35 hours per week with flexible start and finish times available
- 25 days annual leave plus bank holidays, increasing with length of service
- Pension scheme
- Health and wellbeing support
- Ongoing training and development opportunities
- Regular travel to events in the UK and Europe
- A genuinely supportive, team-driven culture where ideas and initiative are welcomed
- If you are an experienced travel operations professional who enjoys ownership, leadership and delivering outstanding events, we would love to hear from you.
To apply for this job please visit www.reed.co.uk.
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