Site Operations Lead

Blackburn | £65,000 – £85,000 + Equity | Full-Time | On-Site

About the Opportunity

An exciting high-growth healthcare and technology business is seeking an experienced Site Operations Lead to take responsibility for the performance, culture, and growth of its Blackburn operation.

This is far more than a traditional Operations Manager position. Operating within a lean, ambitious environment, you'll be expected to take full ownership of site performance, lead from the front, and build a culture centred on high standards, accountability, and continuous improvement. The business is experiencing rapid growth and requires a leader who thrives in fast-paced, high-expectation environments.

The Role

As Site Operations Lead, you will be responsible for ensuring the operation consistently delivers an exceptional customer experience while maintaining operational excellence.

You will oversee day-to-day site performance, drive operational efficiency, develop leaders and teams, and support the introduction of new technologies, automation initiatives, and products. Success in the role will ensure growth is never limited by operational capability, ineffective processes, or poor execution. Working closely with senior leadership, you'll play a key role in forecasting demand, labour planning, performance management, and creating an environment where teams can excel. The role offers significant progression opportunities as the business continues to scale.

Key Responsibilities

• Lead and develop operational leaders and frontline teams within a warehouse and distribution environment.
• Take full accountability for the daily performance and output of the site.
• Establish clear objectives, performance expectations, and ownership across all operational functions.
• Drive operational KPIs and continuously improve performance standards.
• Create and maintain a culture built on accountability, urgency, collaboration, and continuous improvement.
• Coach and develop managers and team leaders to maximise individual and team performance.
• Identify and retain high-performing employees while addressing performance concerns effectively and fairly.
• Manage forecasting, labour planning, and resource allocation to ensure customer demand is consistently met.
• Support the implementation of new systems, technology, and automation projects.

About You

To be considered, you'll bring:

• A minimum of five years' experience leading operational teams within a warehouse, distribution, logistics, or fulfilment environment.
• Proven success in developing teams and leading through periods of growth and change.
• Strong analytical and data-driven decision-making capabilities.
• Experience working within highly performance-focused environments with clearly defined KPIs.
• High levels of integrity, accountability, and attention to detail.
• The ability to build scalable processes and systems that improve efficiency and consistency.
• Confidence working alongside senior stakeholders and constructively challenging when required.
• A track record of creating and sustaining high-performance cultures.

Preferred Experience

While not essential, the following would be advantageous:

• Experience within a high-growth, startup, or scale-up environment.
• Exposure to regulated industries.
• Strong systems-thinking capability with a focus on root-cause problem solving.
• Experience using AI and technology to improve productivity and decision making.
• A proactive, self-starting mindset with a willingness to take ownership beyond your immediate remit.
• The ability to manage multiple priorities within a fast-moving environment.

What's on Offer?

• Salary of £65,000 – £85,000
• Equity participation scheme
• Genuine career progression opportunities
• Professional development budget
• Wellbeing and fitness allowance
• Equipment provided
• Opportunity to join an ambitious, rapidly growing business at a pivotal stage of its journey.

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