Senior Product Manager

Cardiff (x2 per week)

Grade 7: £61,098 to £73,057

Benefits: 28.9% Pension & 31 days annual leave + Bank Holidays, and 2 Privilege days

Currently working exclusively with a forward- thinking Civil Service organisation who are looking for a Senior Product Manager to lead a portfolio of customer contact products, including CRM, telephony, digital forms, and correspondence solutions. Own the product strategy, vision, and roadmap, ensuring products deliver measurable value, support organisational objectives, and meet evolving user needs.

You'd be responsible for driving product delivery across multidisciplinary Agile teams, making informed decisions on priorities, features, and investment throughout the product lifecycle. Balance strategic goals with operational requirements, managing dependencies, risks, and competing priorities to maximise business and user outcomes.

Key Responsibilities

• Own and champion a portfolio of customer contact products throughout their lifecycle, from discovery and delivery to continuous improvement and retirement.
• Define and maintain product vision, strategy, and roadmaps aligned to organisational priorities.
• Prioritise product backlogs, balancing customer value, operational needs, technical debt, risk, and strategic objectives.
• Collaborate with users and stakeholders to understand needs, validate solutions, and ensure products deliver measurable outcomes.
• Work across multidisciplinary Agile teams to deliver high-quality products and services.
• Oversee the operational performance of products, supporting incident management and prioritising defects alongside planned enhancements.
• Ensure data governance, privacy, compliance, and information management requirements are embedded within product design and delivery.
• Drive a seamless end-to-end customer experience by working closely with service owners, designers, engineers, and operational teams.
• Communicate product vision, progress, and priorities effectively to stakeholders, building engagement and support.
• Promote product management best practice and contribute to the development of product capability across the organisation.

Benefits:

• 31 days annual leave + Bank Holidays, and 2 Privilege days
• Flexible and hybrid working
• Generous employer contribution of 28.97%
• Time off for wellbeing activities
• Green car scheme
• Cycle2Work and season travel tickets
• Access to subsidised sports groups

Think this one's for you

If you think this Senior Product Manager opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.