Mexa Solutions LTD
Senior Service Delivery Manager
£60,000 – £85,000 | London (Hybrid – 40% home based + extensive travel) | Client-facing
Some Service Delivery roles are about reporting.
This one is about ownership.
You’ll take full responsibility for a small number of flagship enterprise clients, becoming the person they rely on, not just for updates, but for direction, challenge, and improvement.
If you’re comfortable operating at senior level, influencing stakeholders, and driving standards across an MSP environment, this will suit you.
What’s in it for you?
- Salary: £60,000 – £85,000
- Location: London (hybrid working + client site visits across London & Kent)
- Scope: Own service delivery for major enterprise / regulated clients
- Influence: Act as a trusted advisor, not just a delivery manager
- Growth: Clear progression as the Managed Services function scales
- Impact: Help shape standards, processes, and ways of working
What’s the role really about?
This isn’t just BAU service delivery.
You’ll take ownership of key client relationships post-transition, ensuring services are not only stable, but continuously improving.
You’ll be:
- Leading service reviews and strategic conversations
- Building relationships at multiple levels, including senior stakeholders
- Identifying risks, opportunities, and areas for improvement
- Driving higher standards across service delivery
Less reporting. More thinking. More influencing.
What you’ll be doing
- Acting as the primary service owner for key enterprise accounts
- Leading monthly service reviews, QBRs, and strategic sessions
- Building strong, long-term client relationships across all levels
- Driving continuous service improvement, not just maintaining status quo
- Working closely with internal teams across delivery, operations, and pre-sales
- Ensuring consistency in how services are delivered, measured, and improved
- Supporting the transition from project into BAU and beyond
- Mentoring more junior service delivery resources and raising overall standards
What you’ll bring
- Strong experience in Service Delivery within an MSP or consultancy
- Confidence operating with senior stakeholders and enterprise clients
- A solid understanding of ITIL and structured service environments
- Commercial awareness and the ability to spot growth opportunities
- Gravitas: you can hold your own in challenging conversations
- A mindset focused on improvement, not just maintenance
- The ability to balance strategy with hands-on delivery
The reality of the role
This is a business that’s investing heavily in its Managed Services offering.
Standards are being raised.
Processes are being refined.
Expectations are growing.
They need someone who can step into that environment and help shape what “good” looks like.
This role suits someone who wants to move beyond managing services… and into owning relationships, influencing outcomes, and raising the bar.
Interested?
Send your CV to bob . bath @ mexasolutions . com
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Teaching Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.