Gem Partnership Ltd
Service Desk Engineer – 1st Line
Salary: Up to £29,000 per annum
Location: South Tyneside
My client, based in South Tyneside, is My client is a rapidly growing IT business, who provide a managed service solution to organisations across the UK.
Due to their continued growth, they are seeking a Service Desk Engineer (1st Line), to join their already well established Service Desk team.
The Role
- Act as the first line of support for IT issues via phone, email, and ticketing systems.
- Remotely troubleshoot hardware, software, and network problems, escalating when required
- Utilising strong knowledge of Microsoft 365
- Remote hardware maintenance and support
- Configure and support desktops, laptops, and mobile devices
- Keep tickets updated and resolved in line with SLAs
The Person
- Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory
- Holder of a current Microsoft certification (365, Azure etc.)
- Hold an up-to-date CompTIA A+ certificate (desired)
- Excellent troubleshooting and problem-solving skills
- Customer-focused with strong communication skills
This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression.
Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering.
The role office based from their South Tyneside HQ although hybrid working will be considered for an exceptional candidate. The role is a Mon-Fri operation, but also offers the optional overtime for ‘on-call’ work.
If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office.
Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.
We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For IT Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.