TheSqua.re Ltd
Serviced Apartments Partner Relationships Manager
Location: Hammersmith London
Here at TheSqua.re we have a great opportunity for a Serviced Apartments Partner Relationships Manager to join our expanding team.
Our mission at TheSqua.re is to be the world’s best loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations – beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s 50% annual growth for several years in a row.
We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way.
From offices in London, New Delhi and virtual offices in Singapore and Dubai we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies.
As you will be working very closely with the Head of Global Partner Relationship and office based is crucial that support is precise and accurate along with attention to detail.
Key Tasks & Responsibilities
- Working closely with the Head of Global Supply Chain to ensure that the 5 region team supplier managers are working within the company SOPs and reaching their KPIs on a monthly basis.
- Weekly meetings with regional supply chain team with minutes and action plans
- End of month review with region supply chain team of their KPI
- Travelling to US, India and other parts of Europe for training requirements
- Setting monthly targets for each region
- Monthly review of teams performance on:
- Evaluate and KPIs
- Supplier growth
- Catalogue Management
- Promoting in house systems (EcoGrade + APS)
- Analyse productivity for Regional Teams
- Following company SOPS and SLA’s ensuring they updated
- Set bonus structure for each team member and reporting targets at end of each month
- Ensuring that all suppliers have signed our online Partnership agreements
- Negotiation of rates with suppliers for corporate clients
- Managing suppliers feedback – working closely with reservation team on reviews
- Maintain a high level of customer service as a core value of TheSqua.re
- Liaise with both sales and reservation teams and suppliers
- Establish and maintain collaborative relationships with multiple departments.
- Be able to work with team members in different countries and time zones.
- Able to give presentations to clients on supply chain benefits
- Supervising and training supply chain team
- Attended Industry Networking events in person or outside country
- Interview new candidates as the team grows and expands
- Attend supplier networking meetings as required.
- Attend exhibitions and conferences as requested.
- Be able to travel to each of the regions as and when required.
Skills & Experience
- Strong organisational skills, with proven strength in administration
- Understanding of Serviced Apartments
- Advanced knowledge of Microsoft Office especially Excel
- Strong interpersonal, communication and management skills
- Ability to perform well without close supervision
- Strong Negotiation Skills at all levels
- A team player
- Highly organised, self-motivated, hard working and efficient in time management
- Excellent customer service skills and escalation process
- Excellent at dealing with suppliers at a General Manager / CEO level
- Ability to work under pressure and to deadlines
- An understanding of Channel managers and GDS
Company Benefits:
- 28 days Holiday (including Bank Holidays) increasing after length of service.
- Birthday day off after 1 year of service
- Fridays Brunch or Lunch with evening drinks and nibbles.
- Performance bonus
- Learning and Development programme
- Company pension
- Health & wellbeing programme
- Supplier events
- Business travel
- Quarterly office events and Christmas dinner
- Health cashback plan
Work authorisation:
- United Kingdom (required)
- Work Location: In person
Job Type: Full-time
To apply for this job please visit www.reed.co.uk.
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