Description

The Assistant Manager for Splash will support the day-to-day management & operation of the resort swimming pool and water-based facilities, ensuring a safe, clean and engaging environment for guests & team. 

The Splash Assistant Manager leads the front-line team, maintains compliance with health and safety standards, and helps deliver a high-quality guest experience in line with brand expectations. 

KPIs

• H&S compliance and audit results 
• Incident rates 
• Guest satisfaction scores 
• Team engagement and retention 
• Pool downtime 
• Training compliance 
• Cleanliness and presentation standards 

General Duties & Key Accountabilities

Operational Management 

• Support the daily operation of all pool and water feature areas. 
• Ensure adequate lifeguard and team coverage across all operating hours. 
• Assist in planning rotas aligned to occupancy and demand. 
• Monitor poolside standards including cleanliness, water quality and presentation. 
• Respond quickly to operational issues to minimise disruption. 
• Support delivery of poolside activities, sessions and guest experiences. 

Health, Safety & Compliance 

• Ensure full compliance with pool safety operating procedures (PSOP) and H&S legislation. 
• Carry out and review risk assessments and safe systems of work. 
• Monitor water testing regimes and ensure records are maintained. 
• Support emergency response procedures and incident management. 
• Ensure all team members hold valid qualifications and training. 
• Support audits, inspections and compliance checks. 

Team Leadership 

• Supervise and support lifeguards and pool team members on shift. 
• Provide coaching, training and performance feedback. 
• Support recruitment, onboarding and ongoing training. 
• Manage shift briefings and ensure clear communication. 
• Address day-to-day people issues and escalate where required. 
• Promote a positive, inclusive and safety-first culture.

Guest Experience 

• Ensure a welcoming, safe and enjoyable environment for all guests. 
• Support delivery of poolside activities and resort programming. 
• Handle guest queries and complaints professionally. 
• Monitor guest feedback and support improvements. 
• Ensure accessibility and inclusion standards are met. 

Administration & Planning 

• Support stock control for pool chemicals, equipment and uniforms. 
• Assist with budgets and cost control. 
• Maintain accurate records for training, incidents and compliance. 
• Support maintenance planning with facilities teams. 
• Deputise for the Pool Manager when required.

Experience & Qualification Requirements

• NPLQ (or equivalent lifeguard qualification) 
• Experience in a leisure or pool environment 
• Experience supervising or leading a team 
• Strong understanding of pool safety and operations 
• Good communication and organisational skills 
• Ability to work shifts including evenings/weekends 
• Confident decision-making in fast-paced environments 
• Safety-first mindset 
• Visible and supportive leader 
• Calm under pressure 
• Guest-focused 
• Team player 
• Attention to detail 
• Proactive and organised 

About Butlin's

Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture.

As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in!