Great British Confectionery Group
Job Description:
Bring the Montezuma’s Magic to life every day.
We’re looking for a passionate and driven Retail Store Manager to lead our team and create an extraordinary experience for every customer who walks through our doors. You’ll lead the store — inspiring your team, driving sales, managing costs, and ensuring the highest standards of service, presentation, and performance.
What You’ll Do:
Customer Experience
- Deliver the absolute highest level of customer service, ensuring every visit feels special
- Build a customer focussed culture and a team passionate about people
- Proactively handle customer feedback and learn, turning insights into action
Team Leadership
- Lead, motivate, and develop a high-performing team
- Provide clear direction, coaching, and regular performance reviews
- Create rotas to balance coverage and budget effectively
- Foster a positive, fun, and supportive work environment
- Identify training needs and upskill team members to reach their potential
Store Operations
- Maintain outstanding store presentation and visual merchandising
- Ensure smooth, efficient store operations in line with company standards
- Oversee health, safety, and security compliance
Commercial Focus
- Analyse sales performance and take action to drive results
- Monitor budgets and control costs effectively
- Report weekly insights on products, performance, and customer feedback
- Identify opportunities to grow sales and profitability
Stock Management
- Manage ordering, deliveries, storage, and stock rotation
- Conduct monthly stock takes and ensure accuracy
- Maintain an organised and efficient stockroom
Coffee Bar
- Oversee preparation and an exceptional service of to company standards
- Ensure all team members are trained to Barista level
- Maintain hygiene, cleanliness, and equipment care
About You
- Proven experience in retail management
- Previous hospitality experience would be preferred
- Strong leadership, communication, and people skills
- Commercially astute with a focus on driving sales and managing costs
- Energetic, positive, and hands-on leader who leads by example
- Knowledge of food safety and hygiene
- Passionate about delivering outstanding customer experiences
Why join Montezuma’s?
At Montezuma’s, we don’t just sell chocolate — we create magical experiences. You’ll join a fun, supportive, and purpose-driven brand that values growth, creativity and people.
Apply now with your CV and a short cover letter so we can get to know a bit more about you!
To apply for this job please visit www.reed.co.uk.
Make this application stronger
Use these quick checks before applying so your CV, interview preparation and job search are better matched to this vacancy.
Before you apply
Check the key details and make sure the role matches what you are looking for.
- Review the job title, company, location, salary and working pattern if provided.
- Check the skills, experience or qualifications requested by the employer.
- Make sure the commute, hours and contract type are realistic for you.
Tailor your CV
For Healthcare & Nursing Jobs, highlight the most relevant skills, experience and achievements linked to this type of work. Keep it honest, clear and focused on what the employer is asking for.
Use the CV Builder or browse Career Advice.
Prepare for interview
If your application is successful, prepare simple examples that show your motivation, strengths and suitability.
Keep searching smarter
Do not rely on one application. Keep searching similar roles and set up alerts so new vacancies reach you faster.