Up to £45,000 + benefits

We’re expanding our team and looking to hire an experienced Team Leader to join our customer-focused people in our Brierley Hill Office. Within this role you will be responsible for actively growing and supporting our team of Commercial Account Handlers. You will be guiding your team to support existing clients, whilst continuing to put the customer at the heart of what we do.

40 hours a week spent between the hours of 8am-5pm Monday to Friday

How you’ll make an impact

In this role, you can expect to lead a team of Commercial Account Handlers, and support them to help a variety of small to medium size businesses find insurance policies, supporting your team to achieve results.

On a day-to-day basis, you’ll:

• Manage a team of up to Commercial Account Handlers, who advise and sell insurance to small business owners over the phone.
• Carry out regular one-to-one and team meetings to provide coaching, feedback, and support.
• Utilise data to ensure accurate performance management is carried out and relayed back to the individuals in the team through progression review meetings.
• To hit financial targets, ensuring the team are sticking to the budget lines.
• Carry out team audits to ensure the team are paying close attention to detail.
• To empower the team with knowledge of the products and policies.
• Balance multiple tasks at the same time, utilising a range of systems and working in a supportive, friendly, and agile team.

About you

At Gallagher we pride ourselves in providing excellent training programmes and support, however, Commercial Insurance experience will be required for this position and any experience of working as a Team Leader would be highly desirable.

• Evident skills and experience within Commercial Broking (minimum four years’ experience).
• Desired Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA’s.
• Can display a sales driven and motivational attitude.
• An approachable and open-minded management style.
• Excellent communication skills and the genuine ability to listen, coach, mentor and support team members.
• Strong skills within utilising company data.
• Proven experience in coaching and supporting a team of individuals within the commercial insurance industry. (desirable)
• We are also open to submissions for candidates with Account Handling/Executive experience in the commercial insurance sector who are keen to step into a team leading/leadership role.