Team Leader – 6-Month Contract

VIQU IT is working with a valued customer to recruit an experienced IT Team Leader for an initial 6-month contract. This is an excellent opportunity for a people-focused IT leader who enjoys developing teams, driving service excellence, and ensuring the smooth day-to-day operation of IT services.

As Team Leader, you will be responsible for leading and supporting a team of IT professionals, providing guidance, coaching, and operational oversight to ensure a high standard of service delivery. Acting as a key point of contact between the IT team and the wider business, you will help create a collaborative, customer-focused environment while supporting the effective delivery of IT services.

Team Leader Key Responsibilities

• Lead, mentor, and develop a team of IT professionals, fostering a positive, collaborative, and high-performing culture.
• Manage day-to-day team operations, ensuring workloads are balanced and service levels are consistently achieved.
• Act as an escalation point for operational and service-related issues, providing guidance and support where required.
• Oversee resource allocation and team capacity planning, ensuring resources are effectively deployed to meet business and operational demands.
• Manage vendor relationships and coordinate maintenance activities, assessing operational impact and ensuring minimal disruption to business services.
• Continuously assess team activities, services, and processes to identify opportunities for improvement, efficiency gains, and enhanced business value.
• Work closely with stakeholders across the business to understand priorities, challenge existing ways of working where appropriate, and ensure IT efforts are focused on areas of greatest impact.
• Promote best practices, accountability, and continuous improvement across the team while driving high standards of customer service and operational excellence.

Team Leader Skills & Experience

• Previous experience in an IT Team Lead, IT Manager, Service Desk Manager, Infrastructure Team Lead, or similar leadership role.
• Proven experience leading, mentoring, and developing technical teams.
• Strong understanding of IT operations and service delivery environments.
• Experience managing team workloads, operational priorities, and service performance.
• Experience managing third-party suppliers, vendors, and support partners.
• Ability to coordinate maintenance activities and assess operational risk and business impact.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong organisational and decision-making abilities.
• Ability to motivate teams and drive a positive working culture.
• Experience handling escalations and resolving operational challenges.
• Understanding of ITIL or IT service management principles is desirable.

About the Team Leader Role

This role is ideally suited to an experienced IT leader who enjoys balancing people leadership with operational oversight. The successful candidate will be focused on creating a high-performing team environment while ensuring IT services are aligned with business priorities and delivered efficiently.

You will play a key role in helping the business identify areas for improvement, optimise resource utilisation, and ensure technology services continue to support organisational objectives. The role requires a hands-on leader who can effectively manage competing priorities, influence stakeholders, and drive a culture of continuous improvement.

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

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