Connect2Dudley
- To undertake reception and associated duties providing information and advice to
- customers.
- To communicate with customers by telephone, face to face, electronically or by post.
- To receive requests, assessing and prioritising the reason for the request together with its
- urgency, and taking prompt appropriate action in accordance with procedures and service
- instructions.
- To provide an interface with insurance engineers and assessors, scheduling inspection
- appointments, processing of technical reports, vehicle repairs and documentation liaising
- with workshop supervision and fleet customers
- To contact customers to monitor satisfaction and quality control checks.
- To quality check vehicle and equipment Inspection documentation. Filing of manual records
- and files to ensure 'O' licence compliance.
- To create monthly maintenance schedules for vehicles and plant, distributing to fleet
- customers from the electronic transport management system in a timely manner.
- To organise the replacement of vehicle road tax.
- Using contract information to hire and de-hire vehicles from external suppliers.
- Collating compliance documentation and hire packs for customers.
- Create and maintain hired-in vehicle records and vehicle maintenance planner
- ·Carry out visual inspections of vehicles (hire and de hire) within the Lister Road Depot agree and record findings with customers and hire vehicle representative.
- To ensure vehicle hire agreements and damage sheets are signed off as accurate.
- To ensure customers are notified of any damage or fuel charges.
- Able to drive vehicles within the Depot to park up safely (class B Licence).
- To ensure that information provided is accurate and up to date.
- To undertake a range of computerised housekeeping tasks, including data entry, mot, Inspection and service date updating and amendment of records for quality assurance purposes. ·
- To contribute to the effectiveness of workflow through the efficient implementation of agreed procedures and systems.
- To work as part of a team supporting service delivery.
- To create and maintain effective working relationships through excellent teamwork and the provision of a customer focussed service.
- To participate in the development of customer services and contributing to continuous improvement.
- To have a commitment to own development through appropriate identified activities and willing to undertake additional training where necessary.
- To be responsible for monitoring clerical and technical administrative procedures and to suggest recommendations for operational improvement and efficiency.
- To establish working relationships with technical and operational staff in the provision of general administrative support, including the supply of office equipment, documentation and stationery
- To ensure the maintenance of a healthy, safe and secure working environment through ensuring compliance with Health and Safety requirements. · To undertake any other duties commensurate with the post and grade.
Connect2Dudleyis a trading style of Dudley & Kent Commercial Services LTD – A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
To apply for this job please visit www.reed.co.uk.
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