Hays Specialist Recruitment Limited
Your new company
We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting of complex equipment and software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution.
Your new role
As a Technical Customer Services Administrator, your role will involve:
- Technical Support & Troubleshooting.
- Act as a primary point of contact for technical queries relating to product functionality, applications, and system integration.
- Diagnose and resolve hardware, software, and workflow issues.
- Escalate complex or unresolved issues to specialist teams where appropriate.
- Customer Support, Enablement & Training.
- Support customers in understanding and using equipment and software effectively.
- Deliver technical guidance and assist with problem-solving.
- Contribute to the development of user guides, FAQs, and training materials.
- Support delivery of training sessions (remote or on-site where required).
- Pre-Sales & Post-Sales Support.
- Collaborate with commercial teams to support demonstrations and technical discussions.
- Assist with onboarding new customers and provide ongoing technical support throughout the customer lifecycle.
- Knowledge Management & Continuous Improvement.
- Accurately document technical issues, resolutions, and processes.
- Maintain and contribute to internal knowledge bases and customer-facing resources.
- Identify recurring issues and suggest improvements to products, processes, or documentation.
- Cross-Functional Collaboration.
- Work closely with engineering, product, and customer-facing teams to improve overall service delivery.
- Coordinate with field-based teams for issues requiring on-site intervention or repair.
What you'll need to succeed
- Strong technical understanding of equipment, systems, or manufacturing-related technologies.
- Proven ability to diagnose and resolve technical issues across hardware and software.
- Excellent communication skills, with the ability to explain complex technical concepts clearly.
- Strong attention to detail with high-quality documentation skills.
- Experience in a technical support, applications engineering, or similar role.
- Experience within industrial, engineering, or manufacturing environments.
- Exposure to customer-facing technical roles supporting complex products or systems.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
To apply for this job please visit www.reed.co.uk.
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