F5
Technical Support Associate (MSP)
Central Bristol | Office-Based (5 Days Per Week)
Up to £30,000 + Excellent Benefits
Looking to build your career within a fast-growing Managed Service Provider?
We're recruiting a Technical Support Associate to support customers across a range of IT services, helping resolve issues, coordinate support activities and deliver an excellent customer experience.
This is an ideal opportunity for someone with experience in a Service Desk, IT Support, Customer Support or MSP environment who enjoys working with customers and wants to develop their technical and professional skills.
What You'll Be Doing
- Acting as a key point of contact for customers
- Supporting service requests, incidents and escalations
- Coordinating with technical teams to resolve issues
- Supporting customer onboarding and service adoption
- Monitoring customer satisfaction and service performance
- Identifying opportunities for service improvement
- Building strong customer relationships
What We're Looking For
- Experience in an IT Support, Service Desk, MSP or customer-facing technical role
- Strong communication and customer service skills
- Good organisational and problem-solving abilities
- Experience using service desk, CRM or ITSM systems
- Understanding of Microsoft technologies and IT support environments
- ITIL Foundation or willingness to obtain certification
Essential Requirements
Eligible for SC Clearance
Full UK Driving Licence
Able to work from the Bristol office 5 days per week
Benefits
- Pension matched up to 6%
- Private Healthcare
- EMI Share Scheme
- 25 Days Holiday + Bank Holidays
- Birthday Off
- Life Assurance
- Excellent training and career development opportunities
If you're looking for a role where you can develop your technical skills, work closely with customers and build a long-term career in managed services, we'd love to hear from you.
RSG Plc is acting as an Employment Agency in relation to this vacancy.
To apply for this job please visit www.reed.co.uk.
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